Rogelio Madrigal Quintero
Richmond,California
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Back of House Team Member
Chick-fil-A
Emeryville, CA
08.2024 - Current
- Stocked kitchen with necessary supplies, such as food items and cleaning products.
- Ensured compliance with health and safety regulations within the kitchen environment.
- Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
- Organized storage space for food items to ensure efficient retrieval during busy times.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Junk Removal Specialist
Self-employed
Bay Area, California
01.2023 - Current
- Analyzed customer needs and recommended appropriate products or services
- Conducted research on industry trends to develop new strategies for marketing campaigns
- Evaluated competitor strategies to identify potential threats and opportunities for growth
- Assist in hiring and training new team members
- Ability to lift 75lbs.
Bakery Worker
Self-employed
apatziugan, Michoacan
01.2020 - 01.2023
- Packaged freshly prepared cookies, pastries, and muffins for sale
- Promoted bakery fare with proper signage and attractive case displays
- Helped prevent infections, bacterial spread and cross-contamination between products with consistent cleaning
- Baker ensure the quality and freshness of their products.
Driver
Self-employed
apatziugan, Michoacan
01.2020 - 01.2023
- Selected most efficient route to minimize vehicle idle time
- Cleaned vehicle to make excellent first impressions
- Answered or directed customer queries as appropriate
- Made frequent stops to perform deliveries or pick-ups
- Interacted with customers to build friendly, professional rapport
- Delivered exceptional service, going above and beyond to satisfy passengers.
Education
High School -
Aldofo Lopez Mateo
Apatziugan, Michoacan, Mexico06.2011
Skills
- Maintenance and repair
- Quality Assurance
- Customer Relations
- Resource Allocation
- Supply Management
- Organizational skills
- Critical thinking
- Team leadership
- Team performance improvement
- Attention to detail
Languages
Spanish, Fluent
Timeline
Back of House Team Member
Chick-fil-A
08.2024 - Current
Junk Removal Specialist
Self-employed
01.2023 - Current
Bakery Worker
Self-employed
01.2020 - 01.2023
Driver
Self-employed
01.2020 - 01.2023
High School -
Aldofo Lopez Mateo
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