Rogelio Marquez
Orlando,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Account Receivable Clerk
Sonesta Hotels
Orlando, FL
08.2023 - Current
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Communicated regularly with vendors regarding invoice processing status updates.
- Verified accuracy of invoices and account balances.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Responsible for entering customer payments into the accounting software system.
- Ensured compliance with company policies and procedures as well as applicable regulations.
VIP Account Specialist
Stay Sky Management
Orlando, FL
08.2009 - 08.2023
- Worked closely with the sales team in order to provide timely updates on customer accounts.
- Performed research on various accounting topics in order to stay up-to-date with industry trends.
- Created detailed spreadsheets outlining the status of each account's receivables and payables.
- Maintained a database of customer contact information for communication purposes.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Reviewed and updated account records to ensure accuracy and compliance with legal requirements.
Spa Host
Mandara Spa Loews Portofino Bay Hotel
Orlando, FL
05.2007 - 07.2009
- Provided assistance to therapists during treatments when required.
- Maintained cleanliness of spa reception area and other common areas throughout the facility.
- Maintained accurate inventory records for all products used in the spa facility.
- Managed customer inquiries in a professional manner while maintaining confidentiality of customer records.
- Checked in customers for their appointments and verified payment information.
- Ensured that all necessary supplies were stocked in treatment rooms prior to scheduled appointments.
- Greeted guests upon arrival and provided information regarding treatments, services, and pricing.
- Performed administrative tasks such as answering phones and responding to emails.
- Assisted with product sales by providing detailed information about products available for purchase.
- Assisted with booking appointments using computerized scheduling system.
- Informed customers about special offers and promotions available at the spa.
- Developed relationships with customers through excellent customer service.
Education
High School Diploma -
West Orange High School
Winter Garden, FL05-1997
Business Administration
Valencia College
Orlando, FLSkills
- Problem-Solving
- Teamwork and Collaboration
- Customer Empathy
- Microsoft Excel, Project, and Visio
- Training & Development
- Problem Resolution
- Analytical Thinking
- Adaptability and Dependability
- Time Management
- Data privacy initiatives
- Database Management Software
- Client Records Management
- Supply Inventory Management
- Budget Administration
- Organizational Leadership
- Documentation preparation
- Microsoft Office expertise
Timeline
Account Receivable Clerk
Sonesta Hotels
08.2023 - Current
VIP Account Specialist
Stay Sky Management
08.2009 - 08.2023
Spa Host
Mandara Spa Loews Portofino Bay Hotel
05.2007 - 07.2009
High School Diploma -
West Orange High School
Business Administration
Valencia College
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