Rogelio Marquez
Orlando,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Account Receivable Clerk
Sonesta Hotels
Orlando , FL
2023.08 - Current
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Communicated regularly with vendors regarding invoice processing status updates.
- Verified accuracy of invoices and account balances.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Responsible for entering customer payments into the accounting software system.
- Ensured compliance with company policies and procedures as well as applicable regulations.
VIP Account Specialist
Stay Sky Management
Orlando , FL
2009.08 - 2023.08
- Worked closely with the sales team in order to provide timely updates on customer accounts.
- Performed research on various accounting topics in order to stay up-to-date with industry trends.
- Created detailed spreadsheets outlining the status of each account's receivables and payables.
- Maintained a database of customer contact information for communication purposes.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Reviewed and updated account records to ensure accuracy and compliance with legal requirements.
Spa Host
Mandara Spa Loews Portofino Bay Hotel
Orlando , FL
2007.05 - 2009.07
- Provided assistance to therapists during treatments when required.
- Maintained cleanliness of spa reception area and other common areas throughout the facility.
- Maintained accurate inventory records for all products used in the spa facility.
- Managed customer inquiries in a professional manner while maintaining confidentiality of customer records.
- Checked in customers for their appointments and verified payment information.
- Ensured that all necessary supplies were stocked in treatment rooms prior to scheduled appointments.
- Greeted guests upon arrival and provided information regarding treatments, services, and pricing.
- Performed administrative tasks such as answering phones and responding to emails.
- Assisted with product sales by providing detailed information about products available for purchase.
- Assisted with booking appointments using computerized scheduling system.
- Informed customers about special offers and promotions available at the spa.
- Developed relationships with customers through excellent customer service.
Education
High School Diploma -
West Orange High School
Winter Garden, FL1997-05
Business Administration
Valencia College
Orlando, FLSkills
- Problem-Solving
- Teamwork and Collaboration
- Customer Empathy
- Microsoft Excel, Project, and Visio
- Training & Development
- Problem Resolution
- Analytical Thinking
- Adaptability and Dependability
- Time Management
- Data privacy initiatives
- Database Management Software
- Client Records Management
- Supply Inventory Management
- Budget Administration
- Organizational Leadership
- Documentation preparation
- Microsoft Office expertise
Timeline
Account Receivable Clerk
Sonesta Hotels
2023.08 - Current
VIP Account Specialist
Stay Sky Management
2009.08 - 2023.08
Spa Host
Mandara Spa Loews Portofino Bay Hotel
2007.05 - 2009.07
High School Diploma -
West Orange High School
Business Administration
Valencia College
Similar Profiles
Carlos TangarifeCarlos Tangarife
Housekeeper Manager at Sonesta HotelsHousekeeper Manager at Sonesta Hotels
Tatiana RamosTatiana Ramos
HR Benefits Administrator at Sonesta HotelsHR Benefits Administrator at Sonesta Hotels
Damontay WardDamontay Ward
Chief Engineer at Sonesta HotelsChief Engineer at Sonesta Hotels