Rogelio Mireles
Wylie,TX
Summary
Area Manager with multi-unit leadership experience overseeing regional fast-paced operations. Proven record of launching new locations, developing high-performing leadership teams, driving profitability, and maintaining brand standards. Passionate about people development, operational excellence, and customer-focused leadership
Overview
13
13
years of professional experience
Work History
Area Manager
First Hartford Bojangles
10.2022 - Current
- Led operational strategies ensuring efficiency across multiple locations.
- Maintain efforts to develop employees providing avenues for advancement and career sustainability
- Implemented inventory management systems, reducing stock discrepancies and optimizing supply chain operations.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Cultivated a culture of accountability, teamwork, and continuous improvement within the organization.
- On schedule to open 17 new store locations -managing operational readiness and training efforts aligning resources and staff for optimal performance.
General Manager
First Hartford Dunkin Donuts
10.2020 - 09.2022
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw establishment of three new locations in Houston area. Directed recruitment efforts for all roles, focusing on talent acquisition and team building. Fostered a collaborative hiring environment to enhance workforce quality.
- Implemented strategic sales tactics to optimize revenue generation while ensuring cost efficiency in labor and goods.
Assistant Manager
First Hartford Bob's Chop House
07.2017 - 09.2020
- Assisted in daily operations to ensure smooth restaurant functioning and high customer satisfaction.
- Organized and streamlined team schedules to ensure optimal staffing during high-demand periods.
- Facilitated training sessions for new employees on company policies, service standards, and food safety protocols.
- Implemented inventory management practices to reduce waste and control costs.
- Cultivated robust relationships with community members and vendors to drive restaurant success.
Server / Sales
Cafe Josie
09.2012 - 07.2017
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Expert wine knowledge taking blind taste weekly
Education
High School Diploma -
La Feria High School
La Feria, TXSkills
- Team leadership
- Operations management
- Relationship building and management
- Team collaboration enhancement
- Staff training and development
- Recruitment and hiring
- Equipment maintenance coordination
- Production data analysis
- Vendor management
Languages
Spanish
Native or Bilingual
Timeline
Area Manager
First Hartford Bojangles
10.2022 - Current
General Manager
First Hartford Dunkin Donuts
10.2020 - 09.2022
Assistant Manager
First Hartford Bob's Chop House
07.2017 - 09.2020
Server / Sales
Cafe Josie
09.2012 - 07.2017
High School Diploma -
La Feria High School