Rogelio Ramos
Gilroy,CA
Summary
Proven leader in branch operations management and strategic planning, I significantly enhanced customer satisfaction and profitability at Whitecap. Skilled in team building and market research, I drove revenue growth and operational efficiency, achieving targets through innovative strategies and fostering strong customer relationships. Brought annual revenue from $6 million annually to $20 million annually and consistently drove comps over double digit percentages.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Dynamic individual with hands-on experience in general residential construction building and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
33
33
years of professional experience
Work History
Branch Manager
Whitecap
11.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
Salaried Manager
The Home Depot Inc
02.2010 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Salaried Manager
Bed Bath and Beyond
02.2005 - 01.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Store Manager
The Home Depot
02.1992 - 02.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Associate of Arts - Business
University of Phoenix
Phoenix, AZ08.2011
High School Diploma -
Gilroy High School
Gilroy, CA06.1978
Skills
Branch Operations Management
Customer Service
Customer Relationships
Excellent time management skills
General Construction Residential building and remodeling
Blueprint reading residential construction
Strategic Planning
Public Speaking
Marketing
Market Research
Team Building Leadership
Goal Setting
Wood working and home building
Contracted for the city of Watsonville California during the Loma Prieta earthquake 1989. Supervised my own construction Crew under Ramos Services. Raised Victorian homes and set down with new foundations through the inspection of city inspectors. Built a variety of homes in the South Bay and San Benito County. I have a wood working shop and have built many wood projects using recycle wood. I have remolded my own property and retrofitted for earthquake proofing
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Whitecap
11.2019 - Current
Salaried Manager
The Home Depot Inc
02.2010 - 10.2019
Salaried Manager
Bed Bath and Beyond
02.2005 - 01.2010
Store Manager
The Home Depot
02.1992 - 02.2005
Associate of Arts - Business
University of Phoenix
High School Diploma -
Gilroy High School
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