Rogelio Rios
Houston,TX
Summary
Dedicated airport shuttle driver with expertise in vehicle inspection, route optimization, and exceptional customer service. Committed to ensuring passenger safety and satisfaction while effectively navigating diverse driving conditions.
Overview
26
26
years of professional experience
Work History
Airport Shuttle Driver
Fast Park
Humble, Texas
02.2024 - 06.2025
- Transported passengers safely to and from airport terminals.
- Assisted passengers with luggage loading and unloading.
- Maintained shuttle cleanliness and conducted routine vehicle inspections.
- Followed safety protocols while driving in various weather conditions.
- Coordinated shuttle routes to optimize passenger flow and efficiency.
- Provided excellent customer service during passenger interactions.
- Handled minor vehicle maintenance issues as they arose.
- Ensured that vehicles were in proper working condition by performing regular maintenance checks.
- Greeted passengers upon arrival and ensured a positive customer experience.
- Responded promptly to any customer complaints or service issues in a professional manner.
- Assisted passengers with luggage loading and unloading from vehicles.
- Assisted disabled passengers with boarding and disembarking from the shuttle bus.
- Adhered to established safety protocols while driving, including obeying all traffic laws and regulations.
- Monitored road conditions and adjusted routes accordingly for safe travel.
- Provided courteous customer service throughout the duration of each trip.
- Maintained records such as passenger manifests, fuel consumption logs, mileage records.
- Dispatched calls for pick-up services as needed.
- Efficiently navigated through heavy city traffic while transporting customers safely to their destinations.
- Performed pre-trip inspections of vehicle before each shift.
- Communicated effectively with dispatch regarding changes in schedules or delays due to traffic or weather conditions.
- Kept shuttle and reception areas clean and organized.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Followed regular schedule of pickups for individual customers and groups.
- Maintained safe driving habits to protect property and general public on roadways.
- Maintained vehicle cleanliness inside and out on a daily basis.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
Shipping and Receiving Warehouse
Worldwide Flight Services
Jamaica, New York
06.2021 - 01.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Airport Shuttle Driver
Fast Park
Humble, Texas
03.2019 - 08.2020
- Transported passengers safely to and from airport terminals.
- Assisted passengers with luggage loading and unloading.
- Maintained shuttle cleanliness and conducted routine vehicle inspections.
- Followed safety protocols while driving in various weather conditions.
- Coordinated shuttle routes to optimize passenger flow and efficiency.
- Provided excellent customer service during passenger interactions.
- Ensured that vehicles were in proper working condition by performing regular maintenance checks.
- Greeted passengers upon arrival and ensured a positive customer experience.
- Responded promptly to any customer complaints or service issues in a professional manner.
- Assisted passengers with luggage loading and unloading from vehicles.
- Adhered to established safety protocols while driving, including obeying all traffic laws and regulations.
- Provided courteous customer service throughout the duration of each trip.
- Monitored road conditions and adjusted routes accordingly for safe travel.
- Maintained vehicle cleanliness inside and out on a daily basis.
- Maintained records such as passenger manifests, fuel consumption logs, mileage records.
- Efficiently navigated through heavy city traffic while transporting customers safely to their destinations.
- Performed pre-trip inspections of vehicle before each shift.
- Communicated effectively with dispatch regarding changes in schedules or delays due to traffic or weather conditions.
- Maintained safe driving habits to protect property and general public on roadways.
Taxi Driver
Yellow Cab Cooperative
Houston, Texas
09.1999 - 05.2018
- Navigated city streets efficiently to transport passengers safely.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Communicated effectively with dispatch for ride assignments and updates.
- Managed cash and electronic payments accurately during transactions.
- Assisted passengers with luggage and special needs during rides.
- Monitored traffic patterns to optimize routes and reduce delays.
- Adhered to local traffic laws and safety regulations consistently.
- Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Greeted customers and provided assistance with luggage.
- Provided door-to-door service for passengers in a safe and courteous manner.
- Cleaned vehicle regularly to maintain professional appearance.
- Assisted disabled passengers entering or exiting vehicles as necessary.
- Stayed informed of changing roads, detours, new addresses, traffic patterns and local events that could impact customer travel plans.
- Appeared at designated appointments according to schedule.
- Provided information about local areas such as points of interest or current or upcoming events when requested by customers.
Education
GED -
Humble High School
Humble, TX09-1979
Skills
- Vehicle inspection
- Route optimization
- Customer service
- Emergency response
- Minor vehicle maintenance
- Dispatch communication
- Traffic navigation
- Record keeping
Timeline
Airport Shuttle Driver
Fast Park
02.2024 - 06.2025
Shipping and Receiving Warehouse
Worldwide Flight Services
06.2021 - 01.2023
Airport Shuttle Driver
Fast Park
03.2019 - 08.2020
Taxi Driver
Yellow Cab Cooperative
09.1999 - 05.2018
GED -
Humble High School