Rogelio Santana

Overseeing the coordination, implementation, and evaluation of the Air Force Information Management Services contract ( Base Records Management, Publications & Forms, Destruction Services, and Mass Notification System) aimed at optimizing how the government handles and leverages its information assets to include the creation of associated procedures, policy, and instructions. Performs workflow analysis to identify opportunities for process improvements. Ensure compliance with directives for 3,500 personnel with access to classified or sensitive materials. Deliver technical and administrative guidance to personnel and customers in multiple locations on military installation.

• Successfully revitalized a faltering program, elevating compliance rates from 54% to achieve a perfect 100% compliance rating in accordance with contractual and Air Force standards.

• Spearheaded the establishment of efficient Information Management Processes for the base, employing Corrective Action Plans, Standard Operating Procedures, Enterprise solutions (SharePoint collection sites), and Process Improvement methodologies to enhance operational effectiveness and regulatory adherence.

• Demonstrated exceptional organizational acumen by creating 400 unique security groups tailored to the preservation and lifecycle management of information assets, ensuring robust data protection measures and regulatory compliance.

• Drafted, reviewed, edited, and certified more than 30 publications, forms, and visual aids for widespread dissemination across the entire base, ensuring accuracy, clarity, and compliance with regulatory standards as the Publications & Forms manager.

• Lead for vital base infrastructure, particularly the Mass Notification System, encompassing its operation, maintenance, real world scenarios, and adherence to contractual obligations.

• Demonstrated expertise in managing high-value assets, ensuring optimal utilization, maintenance, and security protocols were upheld. Directed the operations of the base destruction facility, overseeing equipment valued at over $1.5 million.

Served as Operations Supervisor for Palladian Services, a full-service company delivering concierge service to multiple properties throughout the Boston metropolitan area.

Encouraged and promoted ideas aligned to business needs and benefits.

Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

Generated reports detailing findings and recommendations.

Conducted regular performance evaluations for 5 direct reports, identifying areas for improvement and setting development goals accordingly.

Achieved an average cost savings on resident amenities by $500 a month through diligent budget management and negotiation with vendors on pricing and contracts.

Dynamic and dedicated Navy Work Center Supervisor with extensive experience in overseeing day-to-day operations within high-pressure naval environments. Proficient in managing personnel, equipment, and tasks to ensure seamless workflow and adherence to Navy standards and regulations. Skilled in scheduling, task delegation, and training to optimize efficiency and productivity. Proven track record of maintaining equipment readiness and ensuring compliance with safety protocols.

• Diligently managed the maintenance schedule for a highly intricate weapons system, utilizing scheduling aid tools to ensure timely allocation of resources and adherence to operational requirements.

• Supervised a team of four sailors to successfully carry out maritime operations, while also being responsible for the material condition of various weapon launching systems and its associated maintenance.

• Oversaw the overall operation of the work center, ensuring effective and safe functioning in accordance with Navy standards, while rigorously adhering to OSHA and Naval Safety standards.