Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rogelio Smith Cortina

Safford,AZ

Summary

Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Background in general maintenance, light construction, repair. Reliable and experienced worker with proven success in completing construction projects on time and within budget. Knowledgeable in following instructions and safety protocols.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


Overview

6
6
years of professional experience

Work History

Laborer

Southwest Irrigation
07.2023 - Current
  • Worked alongside team to accomplish work goals according to schedule.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Loaded, unloaded, and moved material to and from storage.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Organized materials, tools, and equipment to supply team members.
  • Performed general housekeeping and cleaning tasks.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Cleaned and maintained tools, equipment and worksites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Followed instructions and safety protocols while operating machinery and equipment.

Dairy Milker

Turkey Creek Dairy
04.2023 - 07.2023
  • Milked 300+ cows using milking machinery.
  • Kept stock healthy with adequate food, water and open space.
  • Attended promptly to needs of sick cows to maintain health of livestock.
  • Monitored milk production quality and quantity and evaluated daily data to address inefficiencies.
  • Kept up to date with new farm technology to make farm more environmentally sustainable.
  • Maintained farm equipment and vehicles.
  • Utilized latest advancements in dairy farming technology, improving efficiency and productivity.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
  • Observed animals and notified supervisor of signs of illness.

Construction Worker

Campas Construction
05.2021 - 03.2023
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Operated power equipment to move materials and promote job efficiency.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
  • Observed safety regulations on job sites to minimize accidents.
  • Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
  • Dug trenches and set up forms to specified requirements for concrete pours.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Cleaned and maintained tools, equipment and worksites.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Worked on sites, installing roofs and other exterior components.

Harvester

Copper State Farms
11.2019 - 05.2021
  • Transported and loaded harvested items into delivery trucks.
  • Evaluate harvesting conditions and identify obstacles.
  • Communicated with coworkers and management to report challenges.
  • Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
  • Assisted with maintenance and installation of irrigation equipment.
  • Monitored fields for pests, weeds and diseases and applied fertilizer, herbicides and pesticides.
  • Applied pesticides, herbicides and fungicides to crops to enhance growth.
  • Installed and maintained irrigation systems for healthy crop development.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.

Customer Service Representative

ACT Call Center
06.2017 - 10.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Education

GED -

Douglas High School
Douglas, AZ
05.2017

Skills

  • Trash Collection
  • Carrying Heavy Loads
  • Safety Awareness
  • Heavy Lifting
  • Willingness to Learn
  • Hand and Power Tools
  • Welding and Cutting
  • Water and Sewer Piping
  • Verbal and Written Communication
  • Attention to Detail
  • Labor Agreements
  • Vehicle Loading and Unloading
  • Construction Knowledge
  • Time Management
  • Standard Operating Procedures Understanding
  • Complex Problem-Solving
  • Active Listening
  • Customer Relations
  • Store Maintenance
  • Process Improvement
  • Regulatory Compliance
  • Milk Production
  • Critical Thinking
  • Sales and Upselling

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Laborer

Southwest Irrigation
07.2023 - Current

Dairy Milker

Turkey Creek Dairy
04.2023 - 07.2023

Construction Worker

Campas Construction
05.2021 - 03.2023

Harvester

Copper State Farms
11.2019 - 05.2021

Customer Service Representative

ACT Call Center
06.2017 - 10.2018

GED -

Douglas High School

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Rogelio Smith Cortina