Rogelio Villalobos
La Puente,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Terminal Supervisor
AMC Bus Inc.
Los Angeles, CA
06.2018 - 03.2020
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Ticket Agent/ Terminsal Supervisor
El Paso-Los Angeles Limousine Express Inc.
Los Angeles, CA
03.2011 - 06.2018
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Directed passengers to correct loading gates or areas for departures and connections.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Sold Bus tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - General Studies
Mt San Antonio College
Walnut, CAHigh School Diploma -
Bassett Senior High School
La Puente, CA06.2004
Skills
- Inspection Results Reports
- Maintenance and Repair Orders
- Service Improvement Analysis
- Improvement Recommendations
- Shipping Activity Oversight
- Customer Care
- Laborer Oversight
- Maintaining Clean Work Areas
- Supply Inventory Management
- Baggage Handling
- Customer Satisfaction
- Handling Materials
- Daily Operations Management
- Closing Procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Terminal Supervisor
AMC Bus Inc.
06.2018 - 03.2020
Ticket Agent/ Terminsal Supervisor
El Paso-Los Angeles Limousine Express Inc.
03.2011 - 06.2018
No Degree - General Studies
Mt San Antonio College
High School Diploma -
Bassett Senior High School
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