Rogem Velasquez

Work History

Video Home And Electronics Center

04.2019 - Current

Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Stayed knowledgeable on latest innovations and technological advancements through continuous training.

Cafe Bonjour - Total

01.2019 - 03.2019

Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Established strong vendor relationships to maintain and support business.
Inspected merchandise for quality and arranged proper display location on floor.

7-eleven Convenience Store

06.2017 - 11.2018

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Panasonic Precision Devices Philippines Corp.

04.2014 - 02.2015

Documented all production-related activities and records, ensuring accurate data for reporting and analysis purposes.
Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
Improved production efficiency by implementing standardized operating procedures and closely monitoring performance.
Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
Contributed to continuous improvement initiatives by participating in process improvement projects aimed at increasing productivity and reducing waste.
Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.