Roger Allen
New Albany,IN
Summary
Dynamic IT professional with over 25 years of experience at UPS, including 17 years dedicated to supporting and maintaining enterprise-level computer systems, printers, servers, and proprietary applications essential for logistics operations. Expertise includes advanced troubleshooting, systems integration, and management of external customer account deployments, supported by strong analytical skills and proficiency in mathematical reasoning. A proven track record in leading lifecycle management projects has resulted in the successful deployment of hundreds of computers annually, utilizing complex Excel formulas and Access databases for effective inventory management. Key contributions include the technical setup of new UPS facilities, particularly in specialized healthcare environments for COVID-19 vaccine distribution, demonstrating a commitment to delivering secure and scalable technology solutions under tight deadlines while fostering team success and organizational growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lead Senior Technical Support Group Specialist
UPS
Louisville, KY
09.2008 - Current
- Provide enterprise-level IT support for multiple UPS facilities within the Louisville Technical Logistics Campus, maintaining mission-critical computer systems, printers, servers, and proprietary logistics applications.
- Troubleshoot complex hardware, software, and network issues across large operational environments where system uptime is critical to time-sensitive logistics operations.
- Engineer and deploy automated software installation solutions using PowerShell, DOS batch scripting, HTML, and VBScript to streamline system deployment and reduce manual configuration.
- Designed and implemented an internal web-based software deployment portal that automates application installation, tracks deployment progress, and provides real-time completion notifications to technicians and management.
- Perform lifecycle management and large-scale deployments of hundreds of computers and laptops annually, including system imaging, configuration, and data migration from legacy devices.
- Develop inventory and asset tracking systems using advanced Excel formulas and Access databases to support equipment management and operational planning.
- Configure and support network infrastructure including IP addressing, subnet configuration, and Layer 3 network troubleshooting using enterprise diagnostic tools.
- Install and configure servers using RAID configurations to ensure data redundancy and system reliability.
- Work directly with vendors and internal teams to design and implement technology environments for new UPS customer accounts and facility deployments.
- Lead infrastructure planning and deployment for new UPS facilities, including specialized UPS Healthcare logistics sites used during the initial nationwide COVID-19 vaccine distribution effort.
- Maintain and optimize wiring and network infrastructure across multiple MDF and IDF closets to improve system organization and operational efficiency.
- Provide support for UPS-approved third-party logistics applications, including troubleshooting and integration into enterprise environments.
- Develop training materials and provide hands-on instruction for new and existing technicians, teaching troubleshooting methods, operational standards, and system administration practices.
Air Ramp Supervisor
UPS
Louisville, KY
03.2005 - 09.2008
- Trained and supervised daily activities of ramp agents and clerks to ensure safe and timely completion of assigned duties.
- Unloaded and loaded various aircraft following established methods and procedures.
- Effectively directed the activities of other employees.
Package Handler
UPS
Louisville, KY
06.2001 - 03.2005
- Utilized “hand-to-surface” methods for handling packages.
- Scanned, read, and labeled packages to determine correct grouping.
- Moved packages into the delivery area and loaded them onto conveyor belts, trucks, or pallets.
- Adhered strictly to company policies regarding safety, security, uniform, and package handling.
- Maintained a clean working area to ensure a safe and efficient workspace.
- Identified errors in package information, defects, and discrepancies.
- Collaborated with other warehouse personnel to ensure work efficiency.
Education
Associate in Applied Science - IT - Network Administration
Jefferson Community and Technical College
Louisville, KY01-2008
Skills
- Programming Languages and Tools:
- VBScript/VBA
- C#
- PowerShell
- DOS
- Linux
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Innovation and creativity
- Teamwork
Certification
- A+
- Network Fundamentals
- Cisco Certified Network Associate
- Cisco Certified Network Professional
Timeline
Lead Senior Technical Support Group Specialist
UPS
09.2008 - Current
Air Ramp Supervisor
UPS
03.2005 - 09.2008
Package Handler
UPS
06.2001 - 03.2005
Associate in Applied Science - IT - Network Administration
Jefferson Community and Technical College