Roger Arebalo
Wesley Chapel,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
19
19
years of professional experience
Work History
General Manager
Chuck Lager America's Tavern
Wesley Chapel, FL
05.2020 - Current
- Evaluated financial reports to identify trends and inform operational decisions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
AGM
Kona Grill
Tampa, Florida
01.2014 - 05.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
Manager
Besito Mexican Grill
Tampa, Florida
01.2007 - 01.2014
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
Timeline
General Manager
Chuck Lager America's Tavern
05.2020 - Current
AGM
Kona Grill
01.2014 - 05.2020
Manager
Besito Mexican Grill
01.2007 - 01.2014
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