Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hobbies
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Roger Bauer

Roger Bauer

Atlanta,Georgia

Summary

Versatile professional with expertise in managerial, administrative, IT, logistics, creative, commercial, and public relations roles. Expert in AI tools and prompt engineering, excelling in problem-solving and troubleshooting. Extensive knowledge of general IT systems and equipment manipulation. Over 15 years of interdisciplinary experience as a bilingual technician (TOEFL 109/120). Top notch office administration and financial coordination - budgeting. accounting, treasury, purchases and billing. Proficient in quality management systems and processes (ISO 9001:2008) to ensure high standards are met. Proactive and decisive leader committed to delivering quality and efficiency. Possesses strong analytical skills, critical/systemic thinking abilities, and a keen eye for detail. Dedicated administrative professional with successful experience in fast-paced office settings. Responsible, punctual and productive professional when working with little to no supervision. Quick learner with a solid foundation of basic skills.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Varasano's Pizzeria
06.2022 - 07.2024
  • Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
  • Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
  • Worked with POS system to place orders, manage bills, and handle complimentary items. Would then enter data in Clio.
  • Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
  • Expedited document processing by creating templates for frequently used forms which saved time during report preparation.
  • Managed executive calendars to strategically coordinate meetings and appointments., and in-house schedules for employees.
  • Set positive tone for entire dining experience as first point of contact for incoming guests and supervised dining table set-up to prepare for diversity of event types, following strict service standards.


Team Lead, Trainer, Customer Service Agent

5CA
08.2021 - 06.2022
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented training and progress on database to enable tracking history and maintain accurate records. Taught new team members correct procedures for all areas of operations and set positive example for team members by providing high-quality, efficient service.
  • Maintained current knowledge-base of all team position requirements and studied crew members during work shift to provide feedback and guidance in improving performance. Coached employees to improve performance and customer service.
  • Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications. Liaised with other departments to coordinate training activities and resolve any issues or concerns.
  • Designed and delivered web-based, self-directed learning materials. Developed and implemented successful onboarding program.
  • Top performing KPIs achieved within the first two weeks of each campaign.

Chief Technology Officer

Cimpex S.A.S
03.2009 - 05.2020
  • Financial Coordinator (2009-2012) - Budget. accounts, treasury, financial management, purchases and billing.
  • Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes.
  • Commercial assistant and general sales of import services. Board member and part of the Security and Coexistence Committees. Process analyst and internal auditor.
  • Optimized IT infrastructure by streamlining processes and implementing cutting-edge technologies. Creation and continuous improvement of processes for IT, Security and Operations processes.
  • Network (cat 6) and data-room planning, implementation (server, firewall, NAS Raid-0, IP-phones) and administration.
  • Gmail, intranet, Zoho CRM, and Bysoft WMS admin.
  • Algorithm creation for the development of a new WMS. Webmaster (WordPress). Coordination and execution of preventive and corrective maintenances..

Education

Bachelor of Arts - Business Administration

Reformed University
Lawrenceville, GA
12.2027

Master of Arts - Digital Humanities

Universidad De Los Andes
Bogota, Colombia
12.2024

Bachelor of Arts - Music Production

Universidad De Los Andes
Bogota, Colombia
06.2009

High School Diploma -

San Carlos School
Bogota, Colombia
06.2003

Skills

  • Multifaceted experience with broad organizational perspective
  • Office administration and financial coordination
  • IT and computer systems general knowledge AI Tools proficiency and general prompt engineering
  • Quickly adapt to new environments Able to seek out-of-the-box alternatives Problem solver under pressure and stressful conditions
  • Optimal analysis and usage of relevant information and data, from IT to financial Proficient in the Microsoft Office Suite Google Suite
  • Excellent customer service and communication skills, both written and verbal

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
German
Elementary

Timeline

Administrative Assistant

Varasano's Pizzeria
06.2022 - 07.2024

Team Lead, Trainer, Customer Service Agent

5CA
08.2021 - 06.2022

Chief Technology Officer

Cimpex S.A.S
03.2009 - 05.2020

Bachelor of Arts - Business Administration

Reformed University

Master of Arts - Digital Humanities

Universidad De Los Andes

Bachelor of Arts - Music Production

Universidad De Los Andes

High School Diploma -

San Carlos School

Hobbies

Tech, Music, Humanities, Sports - Golf (reached handicap 5)

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Roger Bauer