Roger Bejil Jr.
San Angelo,TX
Summary
Sales professional with strong background in customer engagement and relationship building. Known for effectively driving sales through persuasive communication and adaptability to changing market conditions. Highly reliable team player committed to achieving sales targets and fostering collaborative environments.
Overview
13
13
years of professional experience
Work History
Residential Connectivity Specialist
Frontier Communications
08.2024 - Current
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
- Achieved sales quotas consistently despite challenging weather conditions or other external factors affecting door-to-door campaigns.
- Boosted referral business by consistently requesting referrals from satisfied customers during follow-up visits or phone calls.
- Maintained a high level of industry expertise through continuous training sessions, webinars, workshops, and self-directed learning initiatives.
- Enhanced sales performance by implementing effective door-to-door selling techniques and strategies.
- Increased average transaction value by upselling additional products or services based on individual customer needs assessments.
- Completed documentation smoothly to finalize sales.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Increased internet sales by consistently providing exceptional customer service and product knowledge.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
Sales Representative
AT&T
10.2020 - 07.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Generated additional sales opportunities with upselling and cross-selling techniques
- Trained and mentored new sales reps
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management
- Managed customer accounts to secure customer satisfaction and repeat business
- Developed and implemented sales strategies to increase profits
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations
- Answered customer questions about products and services, helped locate merchandise, and promote key items
- Listened to customer needs and desires to identify and recommend optimal products
- Built customer loyalty and retention by delivering excellent shopping experience
Saltwater Disposal Operator
Bosque Systems LLC
02.2019 - 05.2020
- Adhered to EPA and OSHA regulations
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations
- Monitored SCADA system for problems and adjusted controls to maintain efficiency
- Collected water samples to test alkalinity, hardness and residual levels
- Set up and verified functionality of safety equipment
- Analyzed data from biofuels studies, such as fluid dynamics, water treatments or solvent extraction and recovery processes
- Monitored machine operation and diagnosed malfunctions
- Kept work areas clean and neat
- Prepared and maintained production reports and personnel records
- Monitored product standards and quality-control programs
- Maintained necessary level of communications between shifts
- Ensured that all health and safety guidelines were followed
Assistant Branch Manager
First Convenience Bank
05.2015 - 01.2019
- Explained different bank products and services to customers and how these offerings would be beneficial
- Developed professional relationships with employees and clientele through effective communication and interpersonal skills
- Pleasantly welcomed customers as they entered the bank and offered to assist them with any services that they needed
- Assessed clients' financial situations to develop strategic financial planning solutions
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Trained and directed new hires during department orientations
- Audited financial services clients, including banks and asset management companies
- Coordinated daily cash reconciliation at a high-volume location
- Contacted potential clients to pursue sales and gather funds
- Advised clients on mortgage, educational and personal loans
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Gathered data and built financial models around key metrics
- Executed wire transfers, stop payments and account transfers
- Collected member loan payments
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Organized and removed online banking files no longer in use
- Sold cashier's checks, traveler's checks and money orders
- Handled various accounting transactions
- Created member account profiles on First Convenience's online banking program
- Worked hard to meet monthly sales goals
- Processed quarterly Vault and ATM audits with a zero-error rate
- Pulled daily branch reports
Correctional Officer
Correction Corporations of America
11.2014 - 05.2015
- Arranged for medical and dental care of inmates
- Received and inspected mail, property and funds from visitors on behalf of designated inmates
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Observed behavior of residents individually and in groups
- Made rounds at specified intervals and conducted head counts and roll calls
- Investigated attempted escapes and conducted searches for escaped inmates
- Established healthy relationships and maintained professional boundaries with resident offenders in the institution
- Inspected work sites and crew trucks for contraband, cleanliness and safety
- Received and accounted for personal possessions and determined inmate work assignments
- Notified victims of upcoming inmate releases
- Searched the building and grounds, living quarters and work areas for contraband
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Made sure holding areas were cleaned and that prisoners were served meals on time
- Tracked inmates through head counts, visitor logs and scheduled activities
- Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel
- Conducted routine and emergency head counts
- Built solid relationships with staff and residents to help keep the institution safe and secure
- Determined and assigned inmates to appropriate housing
- Issued cleaning supplies, comfort items, laundry and all basic meals
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards
- Responded to inquiries from the public, other staff, inmates and visitors
Customer Service Associate
Lowe's Home Improvement
03.2012 - 11.2014
- Exceeded service objectives by utilizing customer service and sales best practices
- Developed customer service improvement initiatives to decrease customer wait times
- Supported branding strategy by ensuring product displays aligned with corporate standards
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Created an inviting environment for customers by maintaining store organization and cleanliness
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution
- Applied best practices in customer service, sales and employee management to exceed organizational goals
- Responded resourcefully to customer requests and concerns
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Utilized exceptional communication to connect with customers, assess needs and present solutions
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality
Education
Some college -
Howard College
08.2010
High school diploma -
Lake View High School
05.2010
Skills
- Customer relations
- Interpersonal communication skills
- Upselling and cross selling
- Product promotions
- Client account management
- Sales and marketing
- Customer support and assistance
- Data analytics
- Employee management
- Customer relationships
- Effective communication
- Self-sufficient
- Strong interpersonal skills
- Goal-oriented
- Sample collecting
- Hazardous chemical handling
- System monitoring
- Analyzing water quality
- Documentation skills
- Data entry
- Goal oriented
- Closing deals
Timeline
Residential Connectivity Specialist
Frontier Communications
08.2024 - Current
Sales Representative
AT&T
10.2020 - 07.2024
Saltwater Disposal Operator
Bosque Systems LLC
02.2019 - 05.2020
Assistant Branch Manager
First Convenience Bank
05.2015 - 01.2019
Correctional Officer
Correction Corporations of America
11.2014 - 05.2015
Customer Service Associate
Lowe's Home Improvement
03.2012 - 11.2014
Some college -
Howard College
High school diploma -
Lake View High School
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