Roger Berggren
Sioux Falls,SD
Summary
Innovative Professional with over ten years of experience offering Power Platform Solutions to business units. Excellent reputation for resolving problems and offering creative solutions to address almost any request from the business. Extensive customer facing experience and track record of success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Power Platform Developer
CCC Information Services
Sioux Falls, SD
04.2019 - Current
- Developed Canvas and Model Driven PowerApps using Dataverse, SQL, Flow, Excel and SharePoint.
- Deployed Bi solutions using DAX generating Dashboards and Reports integrated with PowerApps Solutions.
- Worked closely with business units to establish specifications and system designs.
- Contributed creative solutions and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
Operations Manager/SharePoint Administrator
CCC Information Services
Sioux Falls, SD
01.2012 - 04.2019
- Designed and Deployed SharePoint Solutions using InfoPath and Workflows using SharePoint Designer.
- Authored Automation solutions streamlining business processes and analysis requirements.
- Set up and controlled user profiles and access levels for department sites and subsites.
- Implemented BI solution framework for end-to-end business intelligence projects.
Technical Support Supervisor
CCC Information Services
Sioux Falls, SD
04.2007 - 01.2013
- Led Team of 20 technicians establishing positive and effective communication among unit staff and organization leadership, reducing miscommunications and set reasonable expectations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
Bachelor of Arts - Music Education
University of South Dakota
Vermillion, SDSkills
PowerApps Development
Power BI Design
PowerAutomate
Power Virtual Agent
Dynamics 365 Administration
Dataverse, SQL, MySQL
DAX
Sharepoint Administration
XrmToolBox
Microsoft Licensing
Accomplishments
2020 Presidents Club Winner for innovations across departments using Power Platform Tools.
Certification
- Microsoft Certified Systems Engineer 4.0
- A+ Certification
Timeline
Power Platform Developer
CCC Information Services
04.2019 - Current
Operations Manager/SharePoint Administrator
CCC Information Services
01.2012 - 04.2019
Technical Support Supervisor
CCC Information Services
04.2007 - 01.2013
Bachelor of Arts - Music Education
University of South Dakota
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