Summary
Overview
Work History
Education
Skills
Timeline
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Roger Bjorne

Irvine,CA

Summary

A high motivated individual with great communication skills. with An outgoing, passionate, and professional attitude who recognizes the value of working and growing as a person and as a team member. acknowledges the significance of excellent work ethics. Detail-oriented and capable of acquiring new skills quickly and efficiently. Dedicated, determined, and driven to succeed in any endeavor.

Overview

6
6
years of professional experience

Work History

Sales & Service Representative (Universal Banker)

First Citizens Bank
Newport Beach, CA
08.2022 - Current
  • Advised customers on various banking products and services such as loans, investments, and credit cards.
  • Assisting customers with account opening and maintenance.
  • Developing relationships with existing customers by providing excellent customer service.
  • Achieves monthly sales goals by promoting bank products and services
  • conduct financial transactions involving cashier checks, transfers, withdrawals, deposits, and loan payments.
  • Business development, networking, and establishing referral sources to generate new business opportunities.

Associate Banker

JPMorgan Chase
Irvine , CA
08.2021 - 08.2022
  • Provided customer service by attending to their inquiries and requests for information.
  • Ensured compliance with banking regulations and procedures in daily operations.
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
  • Assisted customers with account opening and maintenance.
  • Educated customers about the features and benefits of different types of banking products offered by the bank.

Supervisor / Trainer

Philz Coffee
Orange, CA
04.2021 - 08.2021
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Lead Barista

Philz Coffee
Orange, CA
08.2020 - 04.2021
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Barista

Coffee Bean & Tea Leaf
Irvine, CA
05.2018 - 08.2020
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained calm demeanor during high-volume periods and special events.

Education

High School Diploma -

University High School
Irvine, CA
06.2019

Some College (No Degree) -

Irvine Valley College
Irvine, CA

Skills

  • Sales Development
  • Workplace Efficiency
  • Relationship building
  • professionalism
  • interpersonal
  • Clear Communication
  • Organization and Time Management
  • Multitasking
  • Teamwork and Collaboration
  • Customer Service

Timeline

Sales & Service Representative (Universal Banker)

First Citizens Bank
08.2022 - Current

Associate Banker

JPMorgan Chase
08.2021 - 08.2022

Supervisor / Trainer

Philz Coffee
04.2021 - 08.2021

Lead Barista

Philz Coffee
08.2020 - 04.2021

Barista

Coffee Bean & Tea Leaf
05.2018 - 08.2020

High School Diploma -

University High School

Some College (No Degree) -

Irvine Valley College

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Roger Bjorne