Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Roger Blackstone

Odessa,TX

Summary

Regional Leadership Development | Organizational Structuring | Operational Process | Procedure Improvement and Development | RogerBlackstone1@outlook.com https://www.linkedin.com/in/roger-blackstone-4505b55b/ (806) 474-2010 Odessa, Texas

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Director of Exterior Washes

Team Car Wash
04.2024 - 12.2024
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Vice President of Operations

Champion Xpress Car Wash
01.2021 - 01.2023
  • Lead day to day operations of Champion Car Wash.
  • Monitored and controlled budgets. Created an effective and efficient team through continuous communication and training.
  • Implemented and refined company policies and procedures. Guided, directed, and evaluated work of 3 Regional Managers, and field operations teams.
  • Aided in developing company training team and standards.
  • Set KPIs for Regional Managers, Site Managers, and sites throughout the company.
  • Evaluated performance of regional managers and facilities teams.
  • Assessed potential company acquisitions.
  • Implemented site cleanliness programs and expectations.
  • Worked with and directed vendors for better support of field teams.
  • Troubleshooting of unforeseen issues throughout the company.
  • Identified, trained, and developed leaders within the company and set them on a growth path to higher management positions.
  • P&L responsibility.
  • Worked with other departments and HR to improve company performance and morale.
  • Implemented continuous improvement strategies within each region based on needs and progression with training.
  • Traveled extensively throughout 6 states to teach, coach, train, mentor, and develop teams and ensure compliance with company policies and procedures.
  • Served as liaison between field operations and executive management.
  • Lead change management with new acquisitions
  • Rapidly promoted due to excellent performance

Southwest Regional Manager

Zips Car Wash LLC
01.2016 - 01.2021
  • Weekly Recruitment (20%) Ensure standards for product quality, equipment and operator performance are maintained and that cost-effectiveness is used to maximize production.
  • Develop, monitor and report on operating costs within the Region. Ensure vendor orders are according to standards and budget. Advise District Managers on safety, production, security, scheduling, training, grievances and compliance.
  • Ensure site managers are adhering to company policy and administering practices in a fair and equitable manner.
  • Conducts field audits within the Region. Organize and provide training and support to all team members.

Director of Operations

Marc-1 Car Wash
01.2013 - 01.2016
  • Coordinate, manage and monitor the workings of various departments in the organization for 7 locations.
  • Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory.
  • Plan effective strategies for the financial well-being of the company.
  • Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output.
  • Monitor adherence to rules, regulations and procedures.
  • Plan the use of human resources. Organize recruitment and placement of required staff.
  • Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules.
  • Supervise staff. Monitor and evaluate performance.
  • Monitor performance and implement improvements.
  • Manage quality and quantity of employee productivity.
  • Manage maintenance of equipment and machinery.
  • Provide technical support where necessary.
  • Monitor, manage and improve the efficiency of support services such as IT, and HR. Facilitate coordination and communication between support functions.
  • Manage customer support. Plan and support sales and marketing activities.

General Manager

Kangaroo Express Travel Centers/Roller Grill
01.2009 - 01.2013
  • Responsible for daily operations and achieving sales goals for Travel Centers generating 5.5 million dollars in total annual sales.
  • Instituted programs to increase and maintain cleanliness of the facility. Hired and trained staff concentrating on customer service and retention.
  • Answered questions about products and services offered in order to better serve our customer’s needs.

General Manager

Waffle House Restaurant
01.2006 - 01.2009
  • Day to day operations of unit
  • Controlled food cost

Education

Associate of Arts - Criminal Justice

Odessa College
Odessa, TX

Skills

  • Six Sigma methodology
  • Development of regional leaders
  • Organizational design
  • Process optimization
  • Process enhancement
  • Proficient in Microsoft Office
  • Profit and loss management
  • Pro forma analysis for acquisitions
  • Calm in high-pressure situations
  • Continuous improvement mindset
  • Organizational change management
  • Hospitality team leadership
  • Team management

Certification

  • Six Sigma- Green Belt
  • Real Estate Finance

Timeline

Director of Exterior Washes

Team Car Wash
04.2024 - 12.2024

Vice President of Operations

Champion Xpress Car Wash
01.2021 - 01.2023

Southwest Regional Manager

Zips Car Wash LLC
01.2016 - 01.2021

Director of Operations

Marc-1 Car Wash
01.2013 - 01.2016

General Manager

Kangaroo Express Travel Centers/Roller Grill
01.2009 - 01.2013

General Manager

Waffle House Restaurant
01.2006 - 01.2009

Associate of Arts - Criminal Justice

Odessa College

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