Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Roger Blakney

Customer Service
Elmirage,Arizona

Summary

Versatile and results-oriented professional with a proven track record at Uhaul Moving And Storage, enhancing team collaboration and customer satisfaction. Excelled in operations management and customer service, significantly improving sales through strategic merchandising. Skilled in conflict resolution and workload management, adept at driving team performance and achieving company goals.

Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Uhaul Moving And Storage
03.2023 - 12.2024
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Vending Machine Technician

Glazier/Primo Water
03.2020 - 11.2022
  • Reduced downtime by performing routine maintenance checks on vending machines.
  • Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

Shipping and Receiving Clerk

Curtiss-Wright
09.2019 - 03.2020
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Sorted and delivered materials to different work areas and staff.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Shipping and Receiving Clerk

Janus International Corporation
04.2017 - 09.2019
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Sorted and delivered materials to different work areas and staff.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Front Loader Driver

Waste Management Company
06.2014 - 02.2015

Drove Front end loaders garbage trucks

Dump Truck Driver/Operator Technician

Heritage Trucking
04.2013 - 05.2014

Drove/Operated Super 16/18 Dump Trucks and and also Water Truck Operator.

Education

High School Diploma -

Savanna High School
Savanna, IL
04-1985

Certificate - Nursing/ Health Care

Jo/Daviess-Carroll Area Vocational Center
Elizabeth, IL
04-1985

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff supervision
  • Task delegation
  • Goal setting
  • Workload management
  • Conflict resolution
  • Retail operations
  • Operations management
  • Recruiting and interviewing
  • Sales strategies
  • Customer relationship management (CRM)
  • Employee performance evaluations

Accomplishments

If you go to www.uhaul19th and Bell, and look at the reviews. the customers can tell you more than i can of my performance, and Customer Service.

I am very straight forward and honest when it comes to customer satisfaction.


Languages

English
Full Professional

Timeline

Assistant Manager

Uhaul Moving And Storage
03.2023 - 12.2024

Vending Machine Technician

Glazier/Primo Water
03.2020 - 11.2022

Shipping and Receiving Clerk

Curtiss-Wright
09.2019 - 03.2020

Shipping and Receiving Clerk

Janus International Corporation
04.2017 - 09.2019

Front Loader Driver

Waste Management Company
06.2014 - 02.2015

Dump Truck Driver/Operator Technician

Heritage Trucking
04.2013 - 05.2014

High School Diploma -

Savanna High School

Certificate - Nursing/ Health Care

Jo/Daviess-Carroll Area Vocational Center
Roger BlakneyCustomer Service