Roger Brown
Putnam,CT
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
41
41
years of professional experience
Work History
General Manager
MobilityWorks
04.2016 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Automotive Sales Manager
Mallon Chevrolet
03.2011 - 10.2015
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Used Car Manager
Freedom Ford
05.2005 - 11.2010
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
- Negotiated and finalized used car pricing and contract terms.
- Managed sourcing, purchasing and showroom delivery of pre-owned inventory.
- Trained and mentored new sales team members.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Automotive Sales Consultant
Freedom Ford
01.2000 - 04.2005
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Maintenance Technician
Cox Communications
01.1994 - 09.1999
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Rewired and replaced faulty electrical components in equipment.
- Positively engaged with customers and maintained professional appearance as company representative.
Aircraft Maintenance Technician
US Navy
02.1983 - 04.1993
- Performed scheduled and unscheduled maintenance on diverse aircraft engines, avionics and hydraulics.
- Inspected airframes to detect wear and other defects.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Evaluated individual aircraft components to identify and troubleshoot issues.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Diagnosed faults and developed resolution plans.
- Performed flight line AFE preflight and postflight requirements.
Education
High School Diploma -
Westfield High School
Westfield, MA06.1982
Skills
- Quality Management
- Financial Administration
- Business Administration
- Contract Negotiations
- Customer Relationship Management
- Business Development
- Staff Management
- Training and Coaching
Timeline
General Manager
MobilityWorks
04.2016 - Current
Automotive Sales Manager
Mallon Chevrolet
03.2011 - 10.2015
Used Car Manager
Freedom Ford
05.2005 - 11.2010
Automotive Sales Consultant
Freedom Ford
01.2000 - 04.2005
Maintenance Technician
Cox Communications
01.1994 - 09.1999
Aircraft Maintenance Technician
US Navy
02.1983 - 04.1993
High School Diploma -
Westfield High School
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