Roger byrum
Wilton manors
Summary
Adept at driving customer satisfaction, I leveraged flexibility and strong multitasking skills to excel in roles at Uber and Lyft, and Walmart. My proactive approach reduced complaints by fostering team collaboration and enhancing service quality, showcasing my ability to manage and mentor with a focus on efficiency and positive outcomes.
Diligent professional seeking to leverage extensive experience in transportation and customer service. Demonstrated ability to ensure rider satisfaction through efficient route planning and courteous interaction. Proven skills in problem-solving and adapting to dynamic driving conditions.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Walmart
04.2018 - 04.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Manager
Walmart
01.2015 - 04.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Restaurant Manager
Domino's Pizza
09.2012 - 04.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Uber Partner
Uber And Lyft
04.2019 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
Bartender
Houlihans Bar and Grill
08.2011 - 09.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Flight Attendant
AirTran Airways
03.2006 - 08.2011
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Education
Associate of Science - Nursing
Keiser University
Fort Lauderdale, FL06-2026
Associate of Arts - Phlebotomy
Cambridge College Health And Science
Delray Beach, FL06-2020
High School Diploma -
Northwest High School
Roanoke Rapids, NC08-1999
Skills
- Flexibility
- Microsoft outlook, word, and Excel
- Team management
- Strong multitasking
- Strong work ethic
- Punctuality
- Customer focused
- Inventory control and record keeping
- Highly reliable
- Cleanliness
- Team player attitude
- Training and mentoring
- Point of sale (POS) system operation
- Clear and effective communication
Timeline
Uber Partner
Uber And Lyft
04.2019 - Current
Customer Service Manager
Walmart
04.2018 - 04.2019
Customer Service Manager
Walmart
01.2015 - 04.2018
Restaurant Manager
Domino's Pizza
09.2012 - 04.2018
Bartender
Houlihans Bar and Grill
08.2011 - 09.2012
Flight Attendant
AirTran Airways
03.2006 - 08.2011
Associate of Science - Nursing
Keiser University
Associate of Arts - Phlebotomy
Cambridge College Health And Science
High School Diploma -
Northwest High School