Roger Clark

• Oversaw business strategies and daily functions for nine restaurant locations.
• Ensured consistent implementation of organizational policies and procedures.
• Reviewed inventory levels at each store in order to ensure adequate stock availability.
• Ensured that all stores met their monthly targets by providing guidance and support as needed.
• Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
• Collaborated with operations leadership to establish market budgets and sales targets.
• Guided managers in corrective actions regarding labor, food, waste, and other controllable measures.
• Verified Restaurant Managers' compliance with company policies on safety, food standards, cash handling, and facility maintenance.
• Ensured continuous leadership development for Restaurant Managers, Assistant Managers, and Shift Leaders.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
• Analyzed financial data for each store in the district to identify areas of improvement or growth potentials
• Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
• Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
• Performed periodic risk assessments of stores within the district to identify potential safety hazards.

• Managed overall performance and operational strategies of ten dining establishments.
• Ensured compliance with district's organizational policies and procedures.
• Aligned restaurant operations strategic plan with company objectives to achieve sales targets.
• Aligned strategies with restaurant leadership to ensure effective execution of plans.
• Offers corrective actions and guidance to Restaurant General Managers regarding labor, food, waste control factors based on Profit and Loss statements.
• Oversaw recruitment and hiring processes within the district.
• Monitor Restaurant General Managers' adherence to company guidelines regarding employee/food safety standards cash control practices facility maintenance/equipment upkeep ensuring alignment with Federal/State employment laws.
• Directed professional growth initiatives for restaurant leaders to support organizational goals.
• Oversaw the development and growth of both internal and external talents in the region.
• Routinely collaborated with operations to identify and develop internal manager candidates.
• Coached Restaurant General Managers and operations leaders to address guest relations issues.
• Equipped management team with necessary training and tools to achieve optimal guest experience.
• Ensured guest satisfaction consistently met required brand levels.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
• Investigated financial results across district locations to find growth opportunities.
• Tracked and analyzed expenses continuously during the year.
• Collaborated with direct reports to create and execute action plans, boosting operational performance.
• Effectively managed customer complaints to uphold exceptional service standards.

• Created detailed analysis of company's operations in the East Coast United States.
• Supervised market responsibilities with oversight of district managers.
• Ensured new restaurant site construction met specifications. Facilitated hiring and development of management and team members.
• Maintained relationships with vendors by negotiating contracts and managing service levels.
• Developed training programs for employees on operation best practices.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Oversaw budgeting processes for operational departments and monitored spending activity.
• Facilitated daily communication between teams.
• Sustained organizational procedures and daily operations using 4 corner training.
• Managed location performance to achieve revenue targets through thorough team coordination.
• Maintained superior standards in customer service at each site.
• Promoted brand values and standards in all training programs.
• Monitored location managers to ensure profit margins were maintained.
• Liaised with District Managers and General Managers to confirm trained staff are implementing guidelines.
• Partnered regularly with operations teams to support internal manager candidate progression.
• Assessed career paths to identify areas requiring development.
• Created and revised training materials adhering to franchise regulations.
• Managed accounts and streamlined processes, resulting in improved organizational efficiency.
• Examined various reports to determine productivity metrics.

• Generated concise summary covering company's profile in Alexandria, VA.
• Oversaw workforce of over 200 full- and part-time staff.
• Developed and enforced standard practices across diverse industries such as franchised convenience stores, automotive shops, quick lube shops, car washes, dry cleaners, and restaurants.
• Streamlined organizational operations and procedures in alignment with the mission.
• Contributed significantly to long-term planning initiatives focused on operational excellence.
• Developed targets each quarter and year to engage all management personnel.
• Led career progression initiatives within the team, culminating in multiple internal management promotions.
• Facilitated professional development programs to build a high-performing team.
• Decreased order and pricing errors significantly through standardized procedures in order taking, entry, preparation, invoicing, and delivery.
• Minimized frequency of inventory discrepancies and pricing inaccuracies.
• Implemented technology to streamline the verification of prices while tracking stock in real time.
• Reviewed internal reports and identified areas of risk or potential cost savings.
• Crafted personalized datasets to analyze retail performance and consumer habits.

Led hand-picked Special Ops teams to achieve complex mission objectives. Oversaw $20 million in motor vehicle inventory and related assets, ensuring total accountability. Earned distinction for excellence in training related to disaster management and combat preparation.

Coaching, Training, and Mentoring

• Implemented stage training methodology to develop an effective train-up program for Special Ops Tactical Combat team.
• Trained and managed new recruits in tactical and combat warfare.
• Strengthened training programs resulting in no post-training dropouts and meeting all school demands.
• Achieved significant improvement in fitness test scores by implementing an intensive training regimen.
• Facilitated ten training sessions, instrumental in the proficiency of 140 specialized Tactical Rescue soldiers across various rescue methodologies.

Operational Improvement

• Conducted 80-hour training over two weeks, certifying 110 specialized combat rescue soldiers.
• Directed logistical training procedures to adhere to military regulations.
• Appointed as leader of Equal Opportunity & Retention Program over twenty-four senior officials.
• Received commendation for showcasing unit’s exceptional abilities to the Pentagon’s Executive Board.
• Orchestrated comprehensive preparations for a nonstop 84-hour company training exercise.
• Responded quickly to emergency situations requiring immediate action from the Special Forces Communication Team.

Combat Deployments.

• Iraq – 36 months.
• Afghanistan – 24 months.
• Africa – 8 months.
• Ukraine – 16 months.

Military Training

Equal Opportunity Leaders School, Rescue Technician 1 School, Rescue Technician 2 School, Underground Search & Rescue Combat School, Mountain Rescue School, Confined Space Rescue School, Trench Rescue – Awareness & Operations School, Structural Collapse School, Rope Rescue Awareness & Operations – Phase 1 School, Rope Rescue Operations – Phase 2 School, Air Assault School, IED Awareness Training for First Responders School, Advanced Extraction School, Combat Life Saver School, Small Arms Instructor School, Master Gunner School, Master Driver Trainer School, Disaster Management. School, Disaster and Emergency Preparedness School, Ranger School, and Special Ops Tactical Combat School.

AWARDS

Distinguished Service Cross (1); Silver Star (1); Bronze Star Medal (1); Purple Heart Medals (2); Prisoner of War Medal (1); Good Conduct Medals (6); Presidential Unit Citation (1); Army Commendation Medals (4); Army Achievement Medals (8); Army Certificate of Achievements (7); Army Component Achievement Medals (2); National Defense Service Medal; Global War on Terrorism Expeditionary Medal (4); Global War on Terrorism Service Medal (5); Iraq Campaign Medal with Campaign Star (3); Armed Forces Medal with Device (9).