Summary
Overview
Work History
Education
Skills
Timeline
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Roger Conley

Jeffersonville,IN

Summary

Motivated customer service specialist with over30 years retail experience in a fast-paced, team-based environment.Customer Service Specialistexcelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Excellent communicator with5 years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments.

Overview

32
32
years of professional experience

Work History

Patient Service Assistant

VA Hospital
11.1996 - 03.2012
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.

Canteen Assistant Manager

Veterans Administration Hospital
09.1980 - 11.1996
  • Answered an average of 150 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Education

Associate of Arts - Industrial Engineering

IVTC
Ft Wayne, IN

DD - Theology

World Christian College
Los Angeles, CA
1996

Skills

  • Exceptional communication skills

  • Creative problem solver

  • MS Windows proficient

  • Strong client relations

  • Training development aptitude

  • Proficient in cash management

  • Shipping and receiving professional

  • Credit card processing

  • Multi-line phone talent

  • Mediation capability

  • Trusted key holder

  • Exceptional communication skills

  • Quick learner

  • Strong client relations

  • Critical thinking

  • Attention to detail

Dependable and Responsible

Analytical and Critical Thinking

Timeline

Patient Service Assistant

VA Hospital
11.1996 - 03.2012

Canteen Assistant Manager

Veterans Administration Hospital
09.1980 - 11.1996

Associate of Arts - Industrial Engineering

IVTC

DD - Theology

World Christian College

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Roger Conley