Roger Cruz
Summary
Dynamic and results-oriented professional with wide experience in healthcare and customer service sectors, notably at Clinicas San Miguel. Excelled in HIPAA compliance and patient scheduling, enhancing patient satisfaction and operational efficiency. Demonstrated exceptional professionalism and customer service, significantly improving stakeholder relationships and service delivery standards.
Overview
2
2
years of professional experience
Work History
Medical Assistant
Clinicas San Miguel
07.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Lowe's Professional Delivery Man
Pro Delivery Services
11.2022 - 12.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Walmart Hourly Associate
Walmart
02.2024 - 07.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
M.D. - Medicine
University of Medical Sciences Dr. Zoilo Marinello
Las Tunas, Cuba07-2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Direct patient care
- Data entry
- Reliable team player
- Procedure assistance
- Medical procedures
- Professionalism and ethics
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Assistant
Clinicas San Miguel
07.2024 - Current
Walmart Hourly Associate
Walmart
02.2024 - 07.2024
Lowe's Professional Delivery Man
Pro Delivery Services
11.2022 - 12.2024
M.D. - Medicine
University of Medical Sciences Dr. Zoilo Marinello
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