Roger Davis
San Diego,CA
Summary
Growing & Compassionate Case Manager who operates well in high-stress mental health crisis' without sacrificing integrity and quality of care.
Excellent Third-Party (resource) collaborator with balanced persistence. Flexible professional, well versed with local PD and Law enforcement agencies.
Patience-of-a-Saint leader with over 5 years of Customer care/Group Service experience.
Proud "TECHNOPHILE" with demonstrated capability to handle virtually any soft/hardware complications. As well as Online/Website professional Navigator.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
National Alliance on Mental Illness NAMI
San Diego, CA
09.2023 - Current
- Over one year of experience working with or supporting individuals experiencing homelessness, living with a mental illness, living with a substance use disorder or members of a vulnerable population.
- Computer proficient in/with Clarity, 211 San Diego. Service Point- HMIS and Club HOMS, Microsoft Office etc..
- Extensive knowledge of San Diego county health resources, mental health crisis recourses, family services, ILA's, SRO's.
- Provided countless crisis intervention support for and in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Attended court hearings as a representative of clients and for the organization when possible.
Transportation Specialist
National Alliance on Mental Illness NAMI
San Diego, CA
01.2023 - 09.2023
- Works alongside NAMI San Diego's Clubhouse teams to refer and connect program participants to the Clubhouse Community.
- Coordinates with Housing Solution Specialists and Residential Specialists every day in order ensure participants' goal attainment.
- Manages all vehicles by keeping track of mileage, maintenance and reporting any damages or the wear and tear.
Store Manager
Fully Loaded Micro Juicery
Encinitas, CA
02.2019 - 12.2021
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Trained and mentored associates to teach daily tasks and procedures.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Coordinated social media and marketing strategies to promote brand awareness and increase sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Skills
- Case Management, Care Coordination, Community Outreach, Patient support, Client Advocacy, Case Needs Assessment, Legal Document handler
- Medical Records Management, Home Visits and Inspections, Health History Documentation, Law office/court co-op consultations and hearings
- Outstanding communication skills, Email and Telephone Etiquette
- Emotional awareness, Community Resources, Data Entry and Analysis
Accomplishments
- Proudly attained Case Manager position in 1st year of Social Work career field with little-to-none previous experience.
- Helped manage and serve over $200,000 in Client Funding with praised data management skills.
- Honored to have gained incredible insight and deep experience with Homeless and Mentally Ill Individuals. Collaborated with over 25 Care Programs and Organizations and currently maintain a positive relationship them.
- Promoted to Store Manager within 1st year of Lead position.
- I Personally have produced over 13,000 Gallons of Cold-Pressed Organic Juice. Helped develop over 90,000 Bottles of Cold-Pressed juices.
- I helped generate over $600,000 in Revenue over the 3 years of Store Managing alone.
- Developed relationships with hundreds of clients and typically exceeded Customer satisfaction Rates amongst other competitors.
Certification
- Up to date(6/20/2024) on State/Federal certifications including ETS Online Certification, Leverage training Certification, Program Charges training Certification, etc..
- Completed coursework in Business Law, Introduction to Criminal Law and Entrepreneur Mastery.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Case Manager
National Alliance on Mental Illness NAMI
09.2023 - Current
Transportation Specialist
National Alliance on Mental Illness NAMI
01.2023 - 09.2023
Store Manager
Fully Loaded Micro Juicery
02.2019 - 12.2021
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