Roger Diaz
Rosemead,CA
Summary
Results-driven professional with experience in team leadership and employee training. Skilled in cash management and problem-solving, consistently delivering exceptional customer service while maintaining operational excellence.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Shift Leader
Vita Cane Rosemead
Rosemead, California
03.2025 - Current
- Trained new employees on shift operations and cash management.
- Maintained cleanliness and organization of the workspace to comply with health standards.
- Ensured the cash drawer contained the correct amount of money during opening and closing shifts, as well as completing end-of-day deposits.
- Upkept store to ensure that products are well-stocked and prepared for the next shift.
- Adhered to all health code regulations while preparing food items for customers.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Food Carrier
Uber Eats
Los Angeles
04.2024 - Current
- Delivered food or groceries to the customer's designated drop-off point.
- Followed company regulations for safe driving practices on highways and local roads.
- Utilized GPS navigation systems to plan efficient routes for delivery trips.
- Scanned items using a smartphone to provide tracking and delivery information.
- Conducted pre-trip and post-trip inspections of vehicles, including checking fluid levels, tire pressure, brakes, and other components.
- Ensured that consumer items were as fresh as possible, i.e., keeping food warm or cool.
- Cleaned and checked over vehicle after completion of daily deliveries.
Sales Associate
99 Cent Only Store
Arcadia, California
09.2023 - 05.2024
- Assisted customers with product selection and answered inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote product visibility and accessibility by 'fronting' products.
- Processed sales transactions accurately and efficiently to minimize customer wait times.
- Provided product knowledge to customers, enhancing their purchasing decisions.
- Monitored store environment for cleanliness and safety to uphold company standards.
- Trained new staff on store policies and customer service standards to maintain quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted in 'Go Backs' for unwanted products at checkout counters.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Soccer Coach/Soccer Referee
Upland Soccer Arena/ Goals Upland
Upland, California
10.2022 - 07.2023
- Designed personalized training sessions to enhance individual player skills and overall team performance.
- Trained players from 4 years old to 16 years old.
- Facilitated skill improvement sessions focusing on dribbling, passing, and shooting for enhanced player capabilities.
- Encouraged team motivation techniques that fostered a positive and competitive team environment.
- Organized team-building activities to strengthen camaraderie and enhance teamwork on and off the field.
- Maintained clear communication with parents regarding team events, player development, and individual progress.
- Promoted sportsmanship and respect among players, fostering a positive competitive atmosphere.
- Developed team strategies, tactics, formations, and set plays for competitive matches.
- Made accurate calls based on knowledgeable reading of league regulations and knowledge of soccer rules.
- Recorded scores and match statistics accurately.
- Called fouls, offsides, handballs, and other infractions as needed.
- Clarified rules and resolved disputes between coaches, players, and spectators.
- Managed timekeeping duties during games.
Education
Associate of Science - Automotive Technology All Systems
Pasadena City College
Pasadena, California, CA06-2027
Skills
- Customer service
- Equipment maintenance
- Employee training
- Cash management
- Problem-solving
- Team collaboration and leadership
- Positive attitude
- Creative problem solving
- POS system operation
- Team leadership
- Cash handling
- Rules enforcement
- Shift leadership
Languages
Spanish
Limited
Certification
CA Drivers License - DL# Y1712051
Timeline
Shift Leader
Vita Cane Rosemead
03.2025 - Current
Food Carrier
Uber Eats
04.2024 - Current
Sales Associate
99 Cent Only Store
09.2023 - 05.2024
Soccer Coach/Soccer Referee
Upland Soccer Arena/ Goals Upland
10.2022 - 07.2023
Associate of Science - Automotive Technology All Systems
Pasadena City College