Roger Douchand Sr

• Supervised inventory and placed orders to replenish low running supplies.
• Provided prompt, courteous service to every individual entering showroom.
• Liaised with marketing team to identify and develop sales and promotional events.
• Kept showroom expenses appropriate and reasonable to drive operational efficiency.
• Generated personal sales to meet or exceed established sales goals.
• Drove employee engagement and guest experience through coaching, training and development.
• Set goals for showroom employees and provided support and motivation to help each achieve true potential.
• Managed custom projects by completing initial quotes, design and sample requests.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Supervised inventory and placed orders to replenish low running supplies.
• Provided prompt, courteous service to every individual entering showroom.
• Liaised with marketing team to identify and develop sales and promotional events.
• Kept showroom expenses appropriate and reasonable to drive operational efficiency.
• Generated personal sales to meet or exceed established sales goals.
• Directed sales reps on how to display furniture and other items.
• Drove employee engagement and guest experience through coaching, training and development.
• Set goals for showroom employees and provided support and motivation to help each achieve true potential.
• Managed custom projects by completing initial quotes, design and sample requests.
• Determined key details for showroom light fixtures, flooring and accessories.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Launched quality assurance practices for each phase of development
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Produced reports with detailed valuations.
• Solved customer challenges by offering relevant products and services.
• Documented condition and special features to provide accurate estimations.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to effectively build rapport and lasting relationships.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Answered customer questions and provided information about findings.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Managed returns, exchanges and refunds in accordance with store policy.

Appraisals for Insurance Companies

Sales

Customer Service

Quality Control

Expert Witness

Oriental Rug Specialist & Appraiser

Design Consultant

Sales, Expert Witness, Design Consultant, Customer Service, Buying. Developed merchandising, coordinated sales events with Corporate office, and supervised the day to day operations of the showroom

I began my career in the rug industry in 1986. I trained with Certified Oriental Rug Specialists and was able to learn about fine hand knotted oriental rugs. I coordinated the flow of inventory between 6 locations across Florida where we operated Lease Departments