Roger Figueroa
Kansas City,Kansas
Summary
Bilingual Multi-talented technical designer competent in facilitating development of consistent products by working with departments and organizing documentation. Proactive and thorough with good communication and problem-solving abilities. With extensive experience in Apparel Design, Product Development, Assembly Line Management, Quality Assurance, Product Management, and Production.
Overview
2
2
years of professional experience
Work History
Technical Designer – Product Operations
Essence of Australia
2022.04 - Current
- Manage U.S. daily, weekly, and quarterly tasks while overseeing the product and its lifecycle.
- Manage tasks internationally while handling assigned cases, emails, and tasks from our global office.
- Collaborate with internal teams to ensure customer satisfaction for our clients, while maintaining a professional relationship.
- Conduct technical inspections of sample product, communicate clear and detailed instructions to manufacturers, and other stakeholders throughout the sampling process.
- Analyze product instructions, sampling comments to provide feedback on the production of garments.
- Provide technical knowledge and support during the garment's life cycle to ensure consumer satisfaction and product quality consistency from across all factories.
- Conduct Quality Control inspections of product, collate, analyze, and report results to stakeholders.
- Ensure company compliance with various importation requirements in other countries.
- Approve of any custom designs to ensure they meet the overall vision and follows the manufacturing protocol.
- Updated documentation as needed throughout the design, development, shipping, and handling process.
- Perform assessment on returned product to find faulty reasons, report findings to internal teams, find a solution for our clients, and communicate with all teams involved.
- Evaluated materials and components for cost efficiency and quality assurance purposes.
- Identified potential problems in the design process before they caused costly delays.
- Collaborated with photographers and stylists to showcase our most recent collection, ensuring merchandising standards.
Bi-Lingual Client Support Coordinator
Essense of Australia
- Provided technical support to clients by responding to inquiries via telephone, email and chat.
- Maintaining daily Salesforce cases, tasks, and communication to meet KPIs.
- Answer restocks/returns queries with technical knowledge to better assist our clients in the process.
- Collaborate with internal and external teams on various tasks, projects, and business needs.
- Assisted in troubleshooting software issues for customers.
- Created customer accounts, maintained accurate records of customer interactions.
- Conducted regular follow-up calls with clients to ensure satisfaction with services provided.
- Analyzed customer data to identify trends in service delivery requirements or potential process improvements.
- Reviewed existing processes for efficiency improvement opportunities.
- Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
Creative Director
Roger Figueroa Designs
- Develop seasonal clothing collections from sourcing fabrics, drafting patterns, to the final product.
- Mentored junior staff members on best practices in visual design principles.
- Negotiated contracts with outside vendors while ensuring cost savings opportunities.
- Present collections on multiple Runway Shows across the USA and Midwest.
- Ensure quality of collections is within company and industry standards to sell off the rack.
- Research the market to price, advertise, and sell the created garments at a market price point.
- Developed and implemented innovative strategies to increase brand awareness.
- Organized cross-functional teams to produce creative content for campaigns.
- Created original concepts, art direction, and designs for multimedia projects.
- Directed photo shoots with external vendors to ensure quality standards were met.
- Researched emerging trends in design and technology to stay ahead of industry changes.
- Engaged with clients to gather project information and uncover challenges.
- Established and maintained relationships with external agencies, freelancers, and vendors to ensure high-quality outputs and adherence to brand guidelines.
Assistant Manager
Bonobos
- Assisted as product Manager of all recent collections.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Lead of Production
Contour
- Garment Assembly Line Lead
- Help team meet daily, weekly, and monthly goals.
- Assist our quality control department with any technical feedback, problem-solving, and coaching.
- Reviewing and commenting on new samples/fit.
- Maintaining a smooth process for any QC-failed products.
- Managing the production line for mass production, large orders.
- Coached and mentored employees to develop and enhance career skills.
- Provided input for performance reviews and identified areas for additional improvement.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Perform maintenance on machinery as needed.
- Ensured smooth running of production operations by developing and implementing effective strategies.
Fashion Internship
Eleve Dancewear
- Performing tasks as needed in sewing, designing, pattern making, or fabric cutting to fulfill daily orders.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Tested software applications prior to release and identified issues requiring resolution.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Performed quality checks on products prior to shipment or delivery.
- Provided training sessions for new employees on company procedures and protocols.
- Assessed company operations for compliance with safety standards.
Education
Certificate - Project Management
Asana Project Management Fundamentals Certificate
2021-01
Associate of Arts - Apparel Design
Johnson County Community College
01.2017
High School Diploma -
High School Hugoton
Hugoton, Kansas01.2014
Cetification -
Google User Experience Design Certificate
Skills
- Proficiency in Microsoft Office Suite
- Proficiency in Adobe Creative Suites
- PLM - Centric Experienced
- Asana / Smart-sheets
- Project Management Initiation process
- Bilingual (Spanish / English)
- Adaptable and Innovative
- CAD Software
- Prototype Development
- Manufacturing Processes
- Design thinking
- Supplier Communication
- Design optimization
- Specification Development
- Design Research
- Supplier Relations
- Technical drawing
- Brand consistency
- Problem-solving aptitude
- Task Prioritization
- Analytical Thinking
- Time Management
- Adobe Creative Suite
- Quality Control
- Production Oversight
- Concept Development
- Negotiation Skills
- Team Collaboration
Awards
- Best Kansas City Designer by the reader of The Pitch 2019
- Pins and Needles National Design Challenge Winner – 2018
- Make It Your Own Designer Challenge Winner – 2018
- Leadership Award: Apparel Design and Technology Program at JCCC, 2017
- Johnson County Community College Fashion Club President 2016 – 2017
- Fashion Design Program: Rookie of the Year, 2014-2015
- Latinos Making a Difference: President, 2013 - 2014
- Future Business Leaders of American: Historian, 2013 - 2014
Extracurricular Activities
Johnson County Community College Fashion Club Member, Rightfully Sewn Liaison April, Fashion Design and Merchandise Club President August, Latinos United Now and Always Member, Latinos Making a Difference President, Business Leader of America FBLA Historian.
Accomplishments
Best Kansas City Designer by the reader of The Pitch 2019
Pins and Needles National Design Challenge Winner – 2018
Make It Your Own Designer Challenge Winner – 2018
Leadership Award: Apparel Design and Technology Program at JCCC, 2017
Johnson County Community College Fashion Club President 2016 – 2017
Fashion Design Program: Rookie of the Year, 2014-2015
Latinos Making a Difference: President, 2013 - 2014
Future Business Leaders of American: Historian, 2013 - 2014
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Technical Designer – Product Operations
Essence of Australia
2022.04 - Current
Bi-Lingual Client Support Coordinator
Essense of Australia
Creative Director
Roger Figueroa Designs
Assistant Manager
Bonobos
Lead of Production
Contour
Fashion Internship
Eleve Dancewear
Certificate - Project Management
Asana Project Management Fundamentals Certificate
Associate of Arts - Apparel Design
Johnson County Community College
High School Diploma -
High School Hugoton
Cetification -
Google User Experience Design Certificate