Roger Gallegos

Work History

Knipper 3PL

11.2023 - 08.2024

Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Mentored and coached team members to foster productive and engaging work environment.
Defined, implemented, and revised operational policies and guidelines.
Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Analyzed business operations and implemented strategies to improve operational cohesiveness.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.

GXO Logistics

04.2019 - 09.2023

Managed purchasing, sales, marketing and customer account operations efficiently including analyzing customer feedback to identify and implement improvements to drive business success
Implemented innovative programs to increase employee loyalty and reduce turnover
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
Trained and guided team members to maintain high productivity and performance metrics
Cultivated and strengthened client relationships using issue resolution and dynamic communication skills
Developed systems and procedures to improve operational quality and team efficiency
Negotiated price and service with customers and vendors to decrease expenses and increase profits
Managed six accounts with over a Million sq feet.

XPO Logistics

08.2016 - 04.2019

Developed and implemented strategies to increase sales and profitability
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
Managed budget implementations, employee reviews, training, schedules, and contract negotiations
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
Collaborated with cross-functional teams to develop innovative solutions
Provided issue reports to upper management
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Jacobson Companies

07.2013 - 08.2016

Assisted in recruiting, hiring and training of team members
Supervised operations staff and kept employees compliant with company policies and procedures
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
Implemented process improvements to shape organizational culture, optimize procedures for higher efficiency and to help company evolve and grow
Tracked employee attendance and punctuality, addressing repeat issues quickly to prevent long-term habits
Set, enforced, and optimized internal policies to maintain responsiveness to demands.

FedEx

02.2010 - 06.2013

Determined quality department standards, practices, and procedures
Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput, and achieving customer satisfaction
Tracked quality issues with external customers, suppliers, and internal plant operations
Assured consistent quality of production by implementing and enforcing automated practice systems
Applied coaching techniques and tools to support managers and team members in improving performance
Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.