Roger Garrison
Junction City,KS
Summary
Adept at driving operational efficiency and customer satisfaction, I honed my skills in technical troubleshooting and team leadership at Jim Clark Auto Center. My proactive approach in resolving customer complaints and mentoring staff has consistently enhanced service quality, achieving a notable increase in repeat patronage. Skilled in mechanical diagnostics and preventive maintenance, I excel in fast-paced environments, ensuring high-quality workmanship. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Service Manager bringing forty one years of Automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Service Manager
Jim Clark Auto Center
07.2007 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Automotive Service Technician
Jim Clark Auto Center
07.1990 - 07.2007
- Explained diagnostic findings to customers and outlined repair or service options.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
- Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Stayed current on industry trends, attending training seminars regularly to update skills as new technologies emerged in automotive repair.
- Enhanced overall shop reputation by consistently delivering high-quality repairs that exceeded customer expectations.
- Assisted in training junior technicians, sharing knowledge of advanced diagnostic techniques and best practices for quality repairs.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Automotive Service Technician
Gordine Auto Repair
08.1982 - 01.1993
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Automotive Service Technician
Goreham Motors AMC/JEEP
12.1982 - 07.1990
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
Automotive Technology -
Salina Area Vo-tech
Salina, KS05.1983
High School Diploma -
Chapman High School
Chapman, KS05.1981
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Operational Efficiency
- Staff Motivation
- New Employee Hiring
- Service Documentation
- Staff Management
- Technical Troubleshooting
- Service and Parts Teams Management
- Technical Support
- Coaching and Mentoring
- Staff Training and Development
- Mechanical Diagnostics
- Preventive Maintenance
- Shift Scheduling
- Customer satisfaction measurement
Certification
- MASTER AUTOMOTIVE TECHNICIAN , ASE- 34 YEARS
- CERTIFIED TECHNICIAN , GENERAL MOTORS - 34 YEARS
- CERTIFIED SERVICE MANGER, GENERAL MOTORS 17 YEARS
- CHRYSLER TECHNICIAN MASTER CERTIFICAYION 2006,
Timeline
Service Manager
Jim Clark Auto Center
07.2007 - Current
Automotive Service Technician
Jim Clark Auto Center
07.1990 - 07.2007
Automotive Service Technician
Goreham Motors AMC/JEEP
12.1982 - 07.1990
Automotive Service Technician
Gordine Auto Repair
08.1982 - 01.1993
Automotive Technology -
Salina Area Vo-tech
High School Diploma -
Chapman High School
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