ROGER GHAWI
CUSTOMER SUPPORT MANAGER
Aajaltoun,JL
Summary
Results-driven Claims Supervisor experienced in resolving complex claims issues and enhancing customer satisfaction. Improved documentation processes and fostered collaboration among teams and external partners while developing policy conditions and engaging with underwriting departments. Committed to supporting team success and achieving organizational goals.
Overview
3
3
Languages
22
22
years of professional experience
Work History
Claims Supervisor
CAISSE MUTUELLE CIVILE
01.2026 - Current
- Resolved complex claims issues, resulting in improved customer satisfaction.
- Developed and maintained documentation for claims processes, facilitating team access to essential resources.
- Assisted in the implementation of new claims management software, improving data tracking and reporting.
- Developed strong relationships with external partners such as medical providers, attorneys, and investigators to facilitate effective information exchange during claim investigations.
- Resolved complex claims issues with thorough investigation, resulting in fair settlements for all parties involved.
Flight Purser
Emirates Airlines
05.2004 - 11.2015
- Led cabin crew in delivering exceptional in-flight service, enhancing passenger experiences.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Coordinated pre-flight briefings, ensuring compliance with safety regulations and operational protocols.
- Managed conflict resolution among passengers, fostering a harmonious cabin environment.
- Monitored cabin conditions and addressed issues promptly, maintaining high standards of comfort.
- Collaborated with ground staff to streamline boarding processes, reducing delays and enhancing punctuality.
- Participated in regular professional development opportunities to stay current with industry trends and best practices in aviation customer service.
Education
BBA - Business Administration And Management
USEK
KASLIK 04.2001 -
Skills
Claims processing
Claims resolution
Claims investigation and research
Insurance policy review
Insurance policy sales
Insurance regulations
Customer satisfaction
Information exchange
Multitasking
Problem-solving
Teamwork and collaboration
Excellent communication
Know your customer
Timeline
Claims Supervisor
CAISSE MUTUELLE CIVILE
01.2026 - Current
Flight Purser
Emirates Airlines
05.2004 - 11.2015
BBA - Business Administration And Management
USEK
04.2001 -