Roger Gonzalez
Phoenix,AZ
Summary
Work for Bank of America I been Pinnacle Award in 2022 and 2023. Will make a great asset to anything.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Bank Of America
Phoenix, AZ
12.2021 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
U.S Army
Army
Phoenix, AZ
11.2014 - 11.2020
- Combat-trained soldier with calm
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Manager
Family Dollar
Phoenix, AZ
06.2016 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Diploma -
Paradise Valley High School
Phoenix, AZSkills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Cash Handling
- Financial Services
- Money Handling
- Teller Support
Languages
Spanish
Elementary
Timeline
Relationship Banker
Bank Of America
12.2021 - Current
Manager
Family Dollar
06.2016 - 01.2020
U.S Army
Army
11.2014 - 11.2020
Diploma -
Paradise Valley High School