Roger Green
Mansfield,TX
Summary
At Kirila Fire Training Facilities, I enhanced stakeholder trust and optimized resource use, demonstrating exceptional logistics coordination and training DFW staff. Achieved significant improvements in operational efficiency and customer satisfaction without compromising quality. Reliable professional with experience in project management, process improvement and financial management. Proven track record of successfully streamlining operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Onsite Representative
Kirila Fire Training Facilities
05.2023 - Current
- Strengthened stakeholder trust through consistent delivery of accurate progress reports at every stage of the project''s lifecycle.
- Expedited issue resolution by effectively liaising between clients, contractors, and company management.
- Maintained high-quality standards through rigorous quality control measures during all stages of the project lifecycle.
- Facilitated ongoing communication with all parties involved in the project, setting clear expectations and ensuring alignment of goals.
- Improved overall project success by providing expert advice and maintaining clear communication channels with stakeholders.
- Contributed to cost savings measures throughout the duration of a project without compromising quality or client satisfaction.
- Optimized client relationships by providing exceptional service, anticipating needs, and responding to concerns promptly.
- Assisted in the development and execution of contingency plans to address unforeseen challenges that could have impacted overall objectives.
- Facilitated seamless project handovers by preparing comprehensive documentation of completed tasks, milestones, and outstanding items.
- Ensured safety compliance through regular site inspections and enforcing adherence to established protocols.
- Minimized delays in project timelines by proactively identifying potential challenges and implementing corrective actions.
- Reduced downtime by troubleshooting equipment problems and implementing timely solutions.
- Enhanced customer satisfaction by addressing and resolving on-site issues promptly and professionally.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Built relationships with industry stakeholders to stay informed on industry trends and developments.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
Deputy Fire Chief
Department Of Defense
11.2000 - 10.2022
- Coordinated fire investigation efforts alongside law enforcement agencies to determine origin, cause, and potential criminal activity related to fires within jurisdictional boundaries.
- Oversaw incident command at major emergencies, coordinating resources and communication for optimal results.
- Directed public outreach campaigns to promote fire safety awareness and preparedness, reducing the number of preventable incidents within the community.
- Collaborated with local agencies to create regional response plans for large-scale incidents, improving overall preparedness levels.
- Developed successful grant proposals to secure funding for department improvements such as equipment upgrades and additional personnel.
- Promoted a positive work environment by fostering open communication channels between all staff members and addressing concerns promptly.
- Implemented an effective maintenance program for all apparatuses and equipment, reducing equipment downtime significantly.
- Improved emergency response times by implementing streamlined dispatch procedures and efficient resource allocation.
- Reduced property damage and loss by conducting regular fire safety inspections in high-risk areas.
- Enhanced community relations through public education initiatives, including fire prevention workshops and school presentations.
- Evaluated department performance regularly using established metrics, identifying areas of improvement and implementing necessary changes.
- Increased firefighter safety by developing comprehensive training programs focused on proper equipment use and situational awareness.
- Expanded the department''s capabilities by incorporating specialized teams such as hazardous materials response units and technical rescue squads.
- Managed department budget effectively, ensuring appropriate allocation of funds for personnel, training, and equipment needs.
- Led the development of standard operating procedures that improved efficiency across multiple divisions within the organization.
- Spearheaded efforts to achieve accreditation for the department, demonstrating a commitment to excellence in service delivery and continuous improvement.
- Optimized staffing levels to ensure adequate coverage during peak call times while maintaining fiscal responsibility.
- Established strong relationships with neighboring departments to enhance mutual aid agreements during large-scale emergencies or resource shortages.
- Mentored junior officers on leadership principles, cultivating a culture of professional growth within the department ranks.
- Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Implemented comprehensive training operations, inspections and performance evaluations.
- Supervised cleaning and maintenance of buildings, rooms and equipment.
- Optimized fire services management with introduction of new systems, policies, procedures and tools.
- Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
- Supervised firehouse operations, maintaining inventory and liaising with vendors to secure necessary supplies.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
- Checked fire suppression equipment regularly and oversaw upkeep.
- Inspected buildings to determine fire risk and advise owners on prevention methods.
- Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
- Prepared and adjusted schedules to cover demand.
- Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
- Created fire prevention courses to educate general public.
- Directed work of 43 firefighters engaged in extinguishing fires.
Education
High School Diploma -
Arlington Heights High School
Fort Worth, TX05.1991
Skills
Client Relationship Building
Customer Support
Customer Relations
Data entry proficiency
Telephone reception
Staff Training
Paperwork Processing
Records Management
Performance Improvement
Performance Tracking
Process Improvement
Logistics Coordination
Needs analysis
Timeline
Onsite Representative
Kirila Fire Training Facilities
05.2023 - Current
Deputy Fire Chief
Department Of Defense
11.2000 - 10.2022
High School Diploma -
Arlington Heights High School
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