Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Roger Hernandez

Roger Hernandez

San Antonio,TX

Summary

Dynamic sales professional with a proven track record at Conn's Home Plus, excelling in customer engagement and relationship building. Adept at upselling and achieving sales goals, I leverage strong problem-solving skills to enhance customer satisfaction and drive repeat business. Committed to delivering exceptional service in fast-paced environments, and even better customer service and relations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent listening and communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Results-oriented achiever with proven ability to exceed targets and drive success, combining strategic thinking with life experience to deliver impactful solutions and enhance organizational performance.

Overview

17
17
years of professional experience

Work History

Sales Associate

Conn's Home Plus
02.2022 - 11.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Wrapped, boxed and loaded department products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications and specific product promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Assistant Manager

Conn's Home Plus
02.2022 - 11.2024
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote success and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed detailed plans based on broad guidance and direction.
  • Trained personnel in product knowledge, and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Landscaper

Self Employed Services
03.2016 - 12.2019
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Utilized power tools and landscaping machines to maintain outdoor areas.

Maintenance Technician

Holiday Inn Hotel and Suites
06.2014 - 12.2014
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Installed new locks, door handles, and door closers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Operated varied hand and power tools to complete repairs.
  • Inspected and maintained equipment to keep items in top working condition.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Followed safety protocols to minimize workplace accidents.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Executed tasks within time and budget constraints.
  • Positively engaged with customers and maintained professional appearance as company representative.

Construction Worker

Self Employed Services
04.2009 - 03.2010
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated power equipment to move materials and promote job efficiency.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Used variety of hand and power tools to complete tasks.
  • Mixed and poured concrete for variety of projects.
  • Operated forklifts and boom lifts to complete various tasks.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Inspected tools and equipment to maintain safety and efficiency.

Supervisor

Charlie's Truck Wash
02.2008 - 03.2009
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

High School Diploma -

Southwest Preparatory
San Antonio, TX

Skills

  • Promotional support
  • Retail loss prevention
  • Reliable and punctual
  • Contact follow-up
  • Friendly and outgoing
  • Service oriented
  • Listening skills
  • Customer service
  • Price quote preparation
  • Building rapport
  • Sales expertise
  • Professional demeanor
  • Sales goals attainment
  • Flexible schedule
  • Goal tracking
  • Store opening and closing
  • Cash handling
  • Relationship building
  • Written and oral communication skills
  • Client retention strategies
  • Complex Problem-solving
  • Task prioritization
  • Upselling and cross selling
  • Calm demeanor
  • Customer engagement
  • Sales strategies
  • Excellent people skills
  • Hospitality and accommodation
  • Negotiation tactics
  • Inventory tracking
  • Policy and procedure adherence
  • Goal oriented
  • Problem-solving
  • Multi-tasking strength
  • Conflict resolution
  • Dispute mediation
  • Reading comprehension skills
  • Positive and professional
  • Teamwork and collaboration
  • Strategic planning
  • Superb time management

Interests

Sports and gaming

Timeline

Sales Associate

Conn's Home Plus
02.2022 - 11.2024

Assistant Manager

Conn's Home Plus
02.2022 - 11.2024

Landscaper

Self Employed Services
03.2016 - 12.2019

Maintenance Technician

Holiday Inn Hotel and Suites
06.2014 - 12.2014

Construction Worker

Self Employed Services
04.2009 - 03.2010

Supervisor

Charlie's Truck Wash
02.2008 - 03.2009

High School Diploma -

Southwest Preparatory

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Roger Hernandez