Roger Hill
Junior Network Administrator
Elkton
Summary
Hardworking and detail-oriented Junior Network Administrator with 4+ years of experience in IT support and network administration. Proficient in managing Active Directory, troubleshooting hardware and software issues, and providing end-user training. Demonstrated leadership in resolving complex technical problems and enhancing operational efficiency. Skilled in Active directory, networking, and customer service, with a strong commitment to improving technology solutions for diverse organizations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Junior Network Administrator
Qnectus
05.2020 - 03.2026
- Image new and old PC’s for Staff
- Assist in setting up and managing Sonic Wall, Cisco, and Fortinet firewall applications and hardware.
- Managed different OU’s and group policies in Active Directory, Azure, and Intra
- Resolve IP phone issues, extensions, and endpoints issues
- Repair patch cables
- Provide training for end users with different software
- Provide technology-related suggestions to help improve different companies' environments.
- Resolved issues in Microsoft software, Linux, and MacOS
- Test different software and hardware to see if they would fit the company environment.
- Assist with Network Administration
- Full system repair, including hardware or software.
- First point of contact for end users via phone, email, and ticketing system.
- Assist with end-user technology issues, either at home or in the office.
- Work with Google Admin, Trend, IT Glue, Duo, Kasey, Autotask, Intune, Azure, Apple Business/School,VMware, Hypervisor, Teams, Office 365, Splashtop, TeamViewer, and Datto, etc.
- Worked with other software such as QuickBooks, GoldMine, and pc law, and etc.
Help Desk
LNWA
07.2019 - 05.2020
- Image new and old PC’s for Staff
- Assist in setting up Sonic Wall protocols
- Managed different containers and groups in Active Directory
- Repaired different types of hardware
- Helped run Fax lines and network cables in buildings
- Repair patch cables
- Provided training for end users with different software
Customer Success Technician
DBS POS
01.2019 - 07.2019
- Responding to queries via chat, email, or phone
- Training other staff members on troubleshooting and diagnosing problems
- Providing technical assistance for questions and problems
- Resolving problems with networks and other computer systems
- Diagnosing system errors and other issues
- Following up with customers to ensure full resolution of issues
- Requesting feedback and/or monitoring calls and other methods of correspondence
- Installing or changing software to fix issues
- Remotely accessing hardware or software for clients to make changes and fix problems
- Building systems with Receipt Printers, QVR’s, Bump Pads, and other peripherals
- Changing Windows editor files and operating within windows software
PC Technician
Christiana Care though Beacon Hill Staffing
08.2018 - 01.2019
- Serve as PC Technician for Windows 10 Migration as well as Field Tech.
- Made sure computers were imaged properly.
- Repaired Getwell Systems and replaced monitors or computer if needed as well on nurses carts.
- Checked Network and Telecom issues and repaired them.
- Helped with installation of Printers with Secure print.
- Replaced or installed Keyboards, Mice’s, Cabling, Desktop or Laptop, IP Phones, and Switches.
- Worked with SCM, WSS, Service Now, Outlook, Windows Server 2008 and 2012, Active
Information Technology Specialist
Business Interface LLC (IT)
06.2018 - 08.2018
- Serves as the Information Technology Specialist (IT) for the company, responsible for all IT functions, setup and daily operations.
- Assess infrastructure on a regular basis to provide support to computer end-users to meet company demands
- Manage daily operations of the IT department for computer, peripherals, or desktop applications
- Diagnose and resolve computer and software problems in response to customer reported incidents.
- Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
- Research, provide, and evaluate, problematic trends/patterns and provide feedback for required customer support.
- Coordinate the needs of in-house IT issues, set up remote employee access, and resolve vendor and contractor software problems
- Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
- Install, configure, maintain and troubleshoot customer hardware and software.
- Assist with the installation of new hardware and software and help train employees
- Provide customer training, manage and oversee departmental quotas
- Offer suggestions for possible upgrades and changes within the IT department and do repairs
- Interact with customers remotely, telephonically, in-person, or electronically to determine appropriate actions to restore normal desktop operation;
- Log corrective actions, escalating more complex problems to intermediate or senior level personnel.
- Install new or existing personnel computer systems and related equipment;
- Use standardized troubleshooting protocols and determine the appropriate fixes or workarounds to restore desktop functionality.
Education
No Degree - Computer Science
Delaware Technical Community College
Newark, DE 05.2001 -
Skills
Accomplish tasks with strong communication and organization skills Filling incident reports and doing incident investigations Command Prompt in Windows Adaptive problem-solving skills LINUX TCP/IP AOMEI Using SCM Imaging Desktops and Laptops Hands on experience with computers Server Swap Desktop support
Network troubleshooting
LAN and WAN management
Software installation
Hardware installation
Network configuration
Incident management
Remote Access solutions
Certification
Completed College course for A+ certification.
Timeline
Junior Network Administrator
Qnectus
05.2020 - 03.2026
Help Desk
LNWA
07.2019 - 05.2020
Completed College course for A+ certification.
03-2019
Customer Success Technician
DBS POS
01.2019 - 07.2019
PC Technician
Christiana Care though Beacon Hill Staffing
08.2018 - 01.2019
Information Technology Specialist
Business Interface LLC (IT)
06.2018 - 08.2018
No Degree - Computer Science
Delaware Technical Community College
05.2001 -