Summary
Overview
Work History
Education
Skills
Certification
Timeline
Quote
Work Availability
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Roger  Hilliard

Roger Hilliard

Vail,AZ

Summary

Responsible and motivated U.S. Army Veteran and recent college graduate, earning a Bachelor of Science in Applied Management, ready to apply education and training in the workplace. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offers excellent abilities to handle challenging work with a focus on time management and attention to detail.

Overview

11
11
years of professional experience

Work History

Drill Sergeant

U.S. Army Reserves
12.2017 - Current
  • Trained, coached and mentored military units to improve readiness and training.
  • Stored and safeguarded classified information to maintain utmost confidentiality.
  • Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.

Store Manager

CBD Emporium
06.2021 - 09.2021
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

MET Team Associate

Home Depot
08.2020 - 02.2021
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Built effective partner store relationships to improve customer satisfaction.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.

Collections Specialist and Process Improvement Team Member

Citi Bank
02.2018 - 07.2019
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Arranged for debt repayment and established repayment schedule based on customer finances.

Correctional Officer II

Arizona Department of Corrections
06.2017 - 02.2018
  • Maintained clear and open communications with facility areas to support safe operations.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.

Military Police

U.S. Army
07.2012 - 07.2017
  • Completed regular patrols of assigned areas within operations areas.
  • Led diverse training simulations to prepare teams for combat and emergency situations.
  • Enforced military laws and regulations.
  • Traveled to foreign territories to set up and defend military camps.
  • Provided daily briefings on safety and risk assessments.

Education

Bachelor of Science - Applied Management

Grand Canyon University
Phoenix, AZ
07.2023

Skills

  • Interpersonal Communication Skills
  • Work Planning and Prioritization
  • Computer Operations
  • Data Evaluation
  • Interviewing
  • Records Management
  • Relationship/Team Building
  • Process Optimization/Improvements
  • Customer Relations

Certification

  • The United States Army Drill Sergeant Academy
  • Correctional Officer Training Academy
  • Public Safety Telecommunication Training
  • CPR Certification
  • A.L.I.C.E. (Alert, Lockdown, Inform, Counter, Evacuate) Instructor Course
  • Special Reaction Team Training
  • The Reid Technique of Interviewing and Interrogation
  • Warrior Leaders Course
  • Combat Life Saver
  • U.S. Army Military Police One Station Unit Training

Timeline

Store Manager

CBD Emporium
06.2021 - 09.2021

MET Team Associate

Home Depot
08.2020 - 02.2021

Collections Specialist and Process Improvement Team Member

Citi Bank
02.2018 - 07.2019

Drill Sergeant

U.S. Army Reserves
12.2017 - Current

Correctional Officer II

Arizona Department of Corrections
06.2017 - 02.2018

Military Police

U.S. Army
07.2012 - 07.2017

Bachelor of Science - Applied Management

Grand Canyon University

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Roger Hilliard