Roger Humbarger

Dynamic CEO with expertise in crisis intervention and communication. Proven ability to manage complex projects and foster strong customer relationships, driving impactful outcomes in the entertainment industry.

Results-driven leader with a track record in creative problem-solving and conflict resolution. Experienced in overseeing production processes, enhancing team collaboration, and delivering projects on time while maintaining high-quality standards.

My Father worker as a safety assist and ground crew for the airline Industry from 1967 -1983 . First for Braniff Airlines stationed in Dallas, TX and then PDX working for Western Airlines until they merged with DELTA. As a result I was afforded the rare privilege of flying DELTA Domestically and Internationally. I am well versed with the excitement and challenges surrounding flight schedules, adapting to 10 hour time zone differences, learning to go with the flow and adapting to the stand-by rollercoaster of emotions after getting bumped when it was down to 2 people. 

As such, I believe I would be an excellent candidate for the  Customer Experience Specialist at Delta Air Lines in Los Angeles.  Understanding the luxury airline pedigree of DELTA and it's passengers I would love to be involved in assisting customers with various travel-related needs, both over the phone and through digital channels like chat. I understand this role requires strong communication and problem-solving skills, the ability to handle stressful situations, and a customer-focused approach. Further, I understand the position may also involve selling travel-related services and adhering to Delta and Department of Transportation compliance requirements. 

I believe I have the temperament, personality and intelligence to fulfill all of the DELTA support Responsibilities: 

* Customer Interaction:
Engage with customers via phone and chat to address inquiries, resolve issues, and provide support related to bookings, itineraries, and travel policies. 

* Problem Solving:
Identify and resolve customer issues, making informed decisions and finding solutions to ensure a positive experience. 

* Sales:
Actively sell travel-related services, such as car rentals, hotels, and partner products, while promoting Delta's offerings. 

* Compliance:
Adhere to Delta's policies and procedures, as well as all relevant Department of Transportation (DOT) regulations. 

* Communication:
Effectively communicate with customers and colleagues, demonstrating strong verbal and written skills. 

* Adaptability:
Thrive in a fast-paced environment, multi-tasking and adapting to changing priorities. 

Ideal Candidate Profile:
* Customer-focused:
Possesses a strong passion for providing excellent customer service and creating positive experiences. 

* Communication Skills:
Demonstrates excellent verbal and written communication skills in English and potentially other languages. 

* Problem-solving Abilities:
Exhibits strong analytical and problem-solving skills to address customer needs effectively.

* Adaptability:
Thrives in a dynamic environment and can handle a variety of customer situations. 

* Technical Proficiency:
Proficient in using customer service software, including CRM platforms and chat tools. 

* Education and Experience:
AI have a partial Masters in Applied Apologetics, Psychology and Philosphy.I have extensive experience in customer service, travel within the airline industry.
* I am committed to Career Growth:
Opportunities for career advancement within Delta's Customer Care & Reservation Sales department, and other areas of the company, are available.