Summary
Overview
Work History
Education
Skills
Timeline
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Roger Jacquelin

South Hill,VA

Summary

Versatile Stocker proficient in replenishing floor stock and organizing displays to support sales objectives. Well-coordinated in locating and palletizing items for optimal replenishment. Self-motivated team player with strong time management skills. Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality. Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

29
29
years of professional experience

Work History

Stocking Associate

Walmart
South Hill, VA
05.2023 - 09.2024
  • Received shipments of merchandise and stocked shelves according to store requirements.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Assisted customers in locating products on the shelf or in the backroom.

Maintenance Crew Member

Loves Travel Stop
South Hill, VA
11.2022 - 04.2023
  • Performed routine maintenance and repair of buildings, grounds, and equipment.
  • Inspected building interiors and exteriors for needed repairs or replacements.
  • Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
  • Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
  • Maintained inventory of tools and supplies used for repairs and maintenance projects.
  • Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
  • Assisted with painting projects both inside and outside the facility.
  • Provided support to other crew members during large-scale maintenance tasks.
  • Removed debris from roofs and gutters to prevent water damage.
  • Cleared walkways of snow and ice during winter months.
  • Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
  • Collaborated with team members to assess equipment performance needs.
  • Performed tasks to maintain on-site physical security, safety and efficiency.
  • Identified problems during daily work inspections and addressed concerns.
  • Read work orders or received instructions from supervisors or homeowners to determine work requirements.

Pro Shop Manager

South Hill Country club
South Hill, VA
03.2021 - 07.2021
  • Organized and managed inventory levels, ensuring adequate stock to meet customer demand.
  • Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
  • Developed and implemented strategies to increase sales of pro shop merchandise.
  • Maintained accurate records for all transactions including cash register receipts, credit card payments, product returns and exchanges.
  • Monitored store security systems and maintained safety standards according to company guidelines.
  • Managed ordering process from vendors; tracked orders placed and received goods accordingly.
  • Resolved customer disputes promptly while maintaining excellent customer relationships.
  • Performed daily opening and closing duties including setting up registers with necessary supplies, balancing tills at end of shift, counting money in safe deposit box.
  • Implemented marketing initiatives to promote products and services offered by the pro shop.
  • Assisted customers in selecting appropriate merchandise based on their individual needs.
  • Maintained cleanliness of store premises by organizing shelves and displays regularly.
  • Identified opportunities for improvement within the store operations and worked towards implementing them effectively.
  • Utilized POS system efficiently to manage sales transactions and update product information accurately.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.

Landscape Foreman

Live oak Landscaping
Vero Beach, FL
02.2020 - 02.2021
  • Managed planting, mulching, and edging of all landscape areas.
  • Organized and scheduled crews for efficient completion of projects.
  • Provided direction to crew members to ensure safety regulations were followed.
  • Inspected landscapes after installation to ensure quality standards were met.
  • Assisted in the selection of plants, shrubs, trees, and other materials for landscaping projects.
  • Ensured proper maintenance of equipment and tools used by crews.
  • Supervised crews during all phases of construction activities related to landscaping projects.
  • Identified potential problems that could arise from existing landscape features and proposed solutions accordingly.
  • Provided guidance to team members regarding proper techniques when performing various landscaping tasks.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service relations.
  • Evaluated performance of crew members regularly and provided feedback as needed.
  • Conducted training sessions with crew members on safe operation of machinery and tools used in landscaping operations.
  • Performed regular inspections on completed projects ensuring they meet specifications set forth in contracts signed with clients.
  • Delegated tasks to landscaping crews and supervised completion.
  • Monitored job site safety and work quality of landscaping projects.
  • Met with clients to discuss landscaping project process and deliver details regarding completion and proper plant care.
  • Inspected malfunctioning equipment and troubleshot issues, returning tools to operation.
  • Answered customer questions regarding care and general knowledge of landscape.
  • Cut and trimmed lawns using power mowers and edgers.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Performed preventative maintenance to keep equipment in excellent working condition.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
  • Pruned trees and bushes to improve visibility and shape.
  • Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Utilized automatic sprayers to mix and spray fertilizers and herbicides onto grass and trees.
  • Pruned and trimmed trees and shrubs with shears and pruning saws.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.

Assistant Manager

Orchid Island Botanicals
Vero Beach, FL
01.2018 - 02.2020
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.

Owner/ Operator

Lightning Bolt Maui
Kahului, HI
01.1996 - 10.2011
  • Developed business plan and budget to maximize profitability.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Created marketing strategies to drive revenue and increase brand visibility.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
  • Implemented cost-saving measures across departments while maintaining quality standards.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Identified potential risks associated with operations in order to minimize liabilities.
  • Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
  • Developed strategic partnerships with other businesses in order to expand reach into new markets.
  • Established pricing models that balanced competitiveness with profitability goals.
  • Provided leadership support for team members through coaching and mentorship programs.
  • Organized events such as trade shows or conferences in order to promote brand awareness.
  • Optimized operational processes using technology solutions such as cloud computing or automation systems.
  • Produced detailed reports on key performance indicators for internal review purposes.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Set pricing structures according to market analytics and emerging trends.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Observed safety protocols and driving laws to maximize road and personnel safety.
  • Authored presentations with sleek graphics and attention-grabbing sales copy to entice prospective clients.
  • Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
  • Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Delivered excellent customer service to clients and fellow employees.
  • Collaborated with dispatch and supervisors to map out routes and schedules.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Education

High School Diploma -

Kenston Forest
Blackstone, VA
06-1992

Skills

  • Visual Merchandising
  • Shelf Restocking
  • Price Labeling Procedures
  • Stock Rotation

Timeline

Stocking Associate

Walmart
05.2023 - 09.2024

Maintenance Crew Member

Loves Travel Stop
11.2022 - 04.2023

Pro Shop Manager

South Hill Country club
03.2021 - 07.2021

Landscape Foreman

Live oak Landscaping
02.2020 - 02.2021

Assistant Manager

Orchid Island Botanicals
01.2018 - 02.2020

Owner/ Operator

Lightning Bolt Maui
01.1996 - 10.2011

High School Diploma -

Kenston Forest

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Roger Jacquelin