Roger Jaynes
New Carlisle,OH
Summary
Accomplished professional with a proven track record at UniFirst, enhancing efficiency standards, effective communication and leadership. Skilled in ISO internal auditing and adept at fostering team collaboration, I excel in driving continuous improvement and resolving complex challenges. Achieved a significant increase in client satisfaction by optimizing processes and focusing on strategic decision-making.
Overview
29
29
years of professional experience
Work History
Route Service Sales Representative
Miller's Textile Services
01.2023 - Current
- Trained new route service representatives on company procedures, product knowledge, and best practices for excellent customer service.
- Facilitated clear communication between customers and company management to resolve any issues or concerns quickly.
- Increased sales revenue by consistently upselling products and services during routine customer visits.
Payroll Specialist
Shared Resources Center
06.2022 - 01.2023
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Resolved payroll discrepancies quickly and successfully.
Assistant Production Manager
Unifirst
06.2015 - 06.2022
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
- Optimized inventory management systems, reducing storage costs while maintaining necessary stock levels.
- Implemented safety protocols, resulting in a decrease in workplace accidents and injuries.
- Reviewed work for quality and compliance with company standards and design specifications.
Route Service Supervisor
UniFirst
12.2009 - 06.2015
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
Cable Service Technician
Time Warner Cable
11.2008 - 12.2009
- Reduced callbacks by diligently testing all installed equipment before leaving job sites, ensuring optimal functionality from the outset.
- Upheld company reputation through professional appearance and conduct while interacting with customers at their homes or businesses.
- Educated customers on proper usage of equipment, reducing the need for follow-up visits due to user errors or misconceptions.
- Consistently met deadlines for scheduled appointments, ensuring maximum productivity without sacrificing quality of workmanship.
Route Service Sales Representative
Cintas
02.2006 - 11.2008
- Streamlined delivery processes for improved efficiency and reduced delivery times.
- Enhanced customer satisfaction by promptly addressing concerns and providing efficient route service solutions.
- Managed inventory levels to ensure timely restocking of products and minimize shortages.
- Participated in regular meetings with supervisors to discuss performance metrics, identify areas for improvement, and develop action plans for success.
Route Service Sales Representative
Van Dyne Crotty
08.2003 - 02.2006
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Enhanced route efficiency by optimizing daily delivery schedules.
- Established strong customer relationships, leading to increased sales and client satisfaction.
Sales Representative
Coca-Cola
03.2003 - 12.2003
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Merchandiser
Coca-Cola
04.1996 - 03.2003
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
Education
No Degree - Communications
Sinclair Community College
Dayton, OHHigh School Diploma -
Springboro High School
Springboro, OH06-1995
Skills
- ISO internal auditor
- Time Management
- Leadership skills
- Problem-solving abilities
- Team Collaboration
- Effective Communication
- Decision-Making
- Continuous Improvement
Accomplishments
2020 Plant of the year at UniFirst
2019 Service District of the year
2018 Service District of the year
Production Plant of the year 2020
- On budget for budgeted man hours to labor hours percentage.
- Employee training completion at 100%
- TRSA hygienically clean laundry certificate achieved
- ISO 9001:2015 certificate achieved
Timeline
Route Service Sales Representative
Miller's Textile Services
01.2023 - Current
Payroll Specialist
Shared Resources Center
06.2022 - 01.2023
Assistant Production Manager
Unifirst
06.2015 - 06.2022
Route Service Supervisor
UniFirst
12.2009 - 06.2015
Cable Service Technician
Time Warner Cable
11.2008 - 12.2009
Route Service Sales Representative
Cintas
02.2006 - 11.2008
Route Service Sales Representative
Van Dyne Crotty
08.2003 - 02.2006
Sales Representative
Coca-Cola
03.2003 - 12.2003
Merchandiser
Coca-Cola
04.1996 - 03.2003
No Degree - Communications
Sinclair Community College
High School Diploma -
Springboro High School
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