Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roger Keith

Boerne,TX

Summary

Seasoned Sales Professional with background in customer relationship management and sales strategy development. Notable strengths include negotiation, product knowledge, multimedia communication skills and ability to meet and exceed sales targets consistently. Demonstrated history of implementing effective marketing strategies that result in increased sales. Committed to providing exceptional service to drive customer satisfaction and loyalty.

Overview

35
35
years of professional experience

Work History

Internet Sales Consultant

Jaguar Land Rover of Boerne
Boerne, TX
12.2023 - 07.2024
  • Managed sales negotiations and financing options.
  • Assisted customers in selecting a vehicle that met their budget and needs.
  • Negotiated prices with customers and finalized sales contracts.
  • Scheduled test drives for prospective buyers at dealership or other locations as requested.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Responded to inquiries from potential customers via email and telephone.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Maintained up-to-date database of sales contacts and customer information.
  • Resolved customer complaints in a timely manner via telephone and email communication.
  • Exercised proper qualification skills to convert leads in to genuine sales opportunities.
  • Composed images of products using video or still cameras, lighting equipment and editing software.

Owner

Eye 4 Detail Remodeling LLC
Benbrook, TX
10.2015 - 12.2023
  • Provided direction and guidance to employees.
  • Managed daily operations of business, including hiring and training staff.
  • Maintained relationships with existing clients by providing superior customer service.
  • Oversaw budgeting and financial management.
  • Reviewed legal documents related to business operations.
  • Created marketing campaigns to attract new customers.
  • Developed policies and procedures for the organization.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Executed performance reviews to encourage improved productivity for team members.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.

Automotive Sales Consultant

Cavender Toyota
San Antonio, TX
05.2012 - 10.2015
  • Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
  • Answered customer inquiries regarding vehicle availability, specifications, financing terms.
  • Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
  • Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
  • Assisted in developing customer financing options.
  • Maintained up-to-date knowledge of new products and services offered by the dealership.
  • Prepared sales contracts and other necessary paperwork for vehicle purchases.
  • Developed relationships with customers by providing excellent customer service.
  • Provided product information, features, and benefits to customers.
  • Collaborated with service department personnel to ensure customer satisfaction.
  • Greeted customers and identified their automotive needs.
  • Attended regular training sessions to stay abreast of changes in industry trends and regulations.
  • Handled customer complaints in a professional manner.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Showcased vehicle features and took customers on test drives in local area.
  • Managed sales negotiations and financing options.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.

Owner

Eye 4 Detail Remodeling
Hurst, TX
12.2003 - 05.2012
  • Oversaw budgeting and financial management.
  • Monitored performance of personnel against goals set forth by the company.
  • Developed policies and procedures for the organization.
  • Provided direction and guidance to employees.
  • Identified new opportunities for growth, expansion, and diversification.
  • Ensured compliance with local, state, and federal regulations.
  • Managed daily operations of business, including hiring and training staff.
  • Implemented quality assurance processes to ensure product excellence.
  • Maintained relationships with existing clients by providing superior customer service.
  • Reviewed legal documents related to business operations.
  • Conducted performance reviews for employees on a regular basis.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.

Pro Desk Associate

Home Depot
Austin, TX
07.2002 - 12.2003
  • Performed cash register operations such as ringing up sales, issuing receipts, and accepting payment via cash or credit card.
  • Collaborated with other departments across the organization such as accounting, marketing, merchandising, warehousing, in order to provide complete customer satisfaction.
  • Greeted customers upon entering the store and provided assistance when needed.
  • Conducted regular cycle counts of merchandise in order to verify accuracy of inventory records in database system.
  • Ensured compliance with safety regulations during all tasks related to desk operations.
  • Assisted customers with locating merchandise in the store, as well as online ordering options.
  • Collaborated with other departments to ensure seamless delivery of services to clients.
  • Resolved customer issues in a professional manner while adhering to established policies and procedures.
  • Verified accuracy of pricing labels throughout the store using price scanners and updated pricing labels when necessary.
  • Processed returns and exchanges according to company policy while maintaining a friendly attitude towards customers.
  • Tracked inventory levels on daily basis using computer systems and adjusted orders accordingly based on current needs.

Automotive Sales Professional

First Texas Honda
Austin, TX
09.1998 - 05.2002
  • Scheduled test drives for prospective buyers at dealership or other locations as requested.
  • Ensured all paperwork was completed accurately before submitting it for processing.
  • Negotiated prices with customers and finalized sales contracts.
  • Adhered to dealership policies regarding pricing and advertising standards.
  • Provided excellent customer service throughout the entire buying process.
  • Assisted customers in selecting a vehicle that met their budget and needs.
  • Provided information on features, benefits, warranties, and financing options.
  • Attended training sessions to stay up to date on industry trends and developments.
  • Maintained knowledge of current promotions and incentives offered by manufacturers.
  • Demonstrated the operation of vehicles to potential buyers.
  • Coordinated delivery of purchased vehicles to ensure timely arrival.
  • Followed up with customers after purchase to ensure satisfaction with product or service received.
  • Maintained customer relationships through follow-up calls and emails.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Responded to inquiries from potential customers via email and telephone.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Showcased vehicle features and took customers on test drives in local area.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.

Event Manager

D&L Entertainment Services Inc.
Dallas, TX
04.1989 - 09.1998
  • Created detailed timelines for the execution of each event.
  • Ensured compliance with applicable laws and regulations related to event planning and operations.
  • Oversaw all aspects of event production from conception through completion.
  • Organized transportation schedules for staff members working at the event.
  • Coordinated with vendors to ensure timely delivery of materials for events.
  • Resolved any issues that arose during the course of an event in a timely manner.
  • Maintained relationships with existing partners while cultivating new ones.
  • Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
  • Coached and counseled employees to reflect company service standards and procedures.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.

Facility Manager

Barton Protective Services
Irving, TX
12.1991 - 05.1994
  • Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
  • Prepared and submitted reports on facility operations, including budget updates.
  • Resolved customer complaints pertaining to facility-related matters quickly and effectively.
  • Created processes to improve operational efficiency within the facility's departments.
  • Liaised between tenants, residents and property owners, management concerning any tenant, resident inquiries or requests.
  • Inspected buildings regularly to identify potential risks or hazards that may affect employee safety.
  • Provided technical guidance to staff regarding facility operations and maintenance issues.
  • Assisted in developing emergency response plans for natural disasters or other emergencies.
  • Recruited, trained, managed and evaluated performance of staff members involved in daily operations.
  • Managed and directed facility staff by handling assignment delegation and timely completion.
  • Enforced compliance with OSHA regulations and company policies.
  • Oversaw construction and renovation projects to meet environmental, health and security standards.

Education

Bachelor of Science - Kinesiology And Physical Science

Stephen F. Austin State University
Nacogdoches, TX
12-1991

Skills

  • Sales Conversion
  • Contract Negotiation
  • Lead Follow Up
  • Issue Resolution
  • Staff Training
  • Sales closing
  • Team Collaboration
  • Relationship Building
  • Appointment Scheduling
  • Goal-Oriented
  • Closing deals
  • Email and Telephone Etiquette

Timeline

Internet Sales Consultant

Jaguar Land Rover of Boerne
12.2023 - 07.2024

Owner

Eye 4 Detail Remodeling LLC
10.2015 - 12.2023

Automotive Sales Consultant

Cavender Toyota
05.2012 - 10.2015

Owner

Eye 4 Detail Remodeling
12.2003 - 05.2012

Pro Desk Associate

Home Depot
07.2002 - 12.2003

Automotive Sales Professional

First Texas Honda
09.1998 - 05.2002

Facility Manager

Barton Protective Services
12.1991 - 05.1994

Event Manager

D&L Entertainment Services Inc.
04.1989 - 09.1998

Bachelor of Science - Kinesiology And Physical Science

Stephen F. Austin State University

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Roger Keith