ROGER KEITH
Centereach
Summary
Operationally-focused professional with extensive experience in overseeing multiple retail units seeking a dynamic leadership position to properly apply my experience and skills in the business field.
Overview
20
20
years of professional experience
Work History
Multi Unit Leader
Paradies Lagardere
JFK Airport, Jamaica, NY
03.2025 - Current
- Oversee two Starbucks stores averaging 180K in weekly sales, with a combined staff level of 100 team members, including 8 salaried leaders.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
Store Lead
Gregorys Coffee
Garden City, NY
09.2024 - Current
- Lead, motivate and develop a team of fifteen to uphold company standards of coffee quality and exemplary customer service.
- Close management of store’s controllable profit areas, including sales, labor, and COGS throughout a busy holiday season at one of the busiest shopping hubs on Long Island.
Store Manager/District Manager
Starbucks Coffee
East End/Hamptons, Long Island, NY
04.2007 - 07.2024
- Oversee a portfolio of thirteen stores on the East End of Long Island: developing district-level strategies to achieve each store’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges.
- Motivate, coach and strengthen Store Managers as team leaders.
- Expertise on key customer issues, team staffing, store operations and company policies and procedures.
- Received various accolades, including several SM/DM of the Year Awards, Community Champion Award and Bravo Award for exemplary results and performance.
- Community Liaison for the Long Island market.
- Co-Chair to the Pride Alliance Partner/Employee Network for New York Metro.
Server/Bartender/Lead Trainer
Olive Garden
Massapequa, NY
11.2005 - 12.2017
- Ensure guests received an exemplary experience while dining and training others to do likewise.
- Coordinate several menu and company policy roll outs to the service staff.
- Received several monthly awards for strong sales and customer service.
Education
BS - Business Administration and Spanish
Stony Brook University
05.2005
Skills
- Microsoft Office Applications
- Organizational and time management skills
- Corporate communications
- Portfolio Management
- Problem Solving
- Customer service
- Attention to details
Languages
Spanish
Professional Working
Community Service
LGBTQ Center, Volunteer, Hauppauge, NY
Timeline
Multi Unit Leader
Paradies Lagardere
03.2025 - Current
Store Lead
Gregorys Coffee
09.2024 - Current
Store Manager/District Manager
Starbucks Coffee
04.2007 - 07.2024
Server/Bartender/Lead Trainer
Olive Garden
11.2005 - 12.2017
BS - Business Administration and Spanish
Stony Brook University