Roger Kelly
Saint Louis,MO
Summary
My name is Roger Kelly I began washing cars with my father in front our house in North City at the age of 13. My father taught me that a man that keeps a clean car will also have a clean life I never understood that until this day in life. We would have a line of cars from one corner to the next, I first learned how to talk to people with respect and also to give out a great product or service while someone car was in our care. Washing a car usually can take any where from 20-25 minutes depending on how many people you have on that vehicle. Detailing a car takes about 1 hour and a half if two or more people are on it properly. I brought my first car wash in 2014 in the Pine lawn neighborhood. And I sold the property in 2018 due to me wanting to start and manage large fleet accounts. So we moved to the Rock Hill neighbor hood and now we are detailing over 200 cars per month. By the Grace of God we are on our way to the next level, Upon losing my father in 2021 due to Covid he taught me the core values of being an Entreprenuer and a trendsetter. Set yourself apart by giving your customers quality work. And those are one of the values that Experience Hand Car Wash & Detail Carry to this day.
Overview
17
17
years of professional experience
Work History
Car Detailing Manager
The Experience Hand Car Wash & Detail LLC
2014.02 - Current
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Shined vehicle windows and windshields to remove water spots.
- Provided exceptional customer service and addressed customer inquiries.
- Washed cars and trucks daily for auto dealership.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Applied protective agents, including sealants, to protect surfaces.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
Dental Assistant
Cass Ave Dental Group
2006.06 - 2013.09
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
Education
Bachelor of Arts - Business Marketing
Harris Stowe University
St Louis, MO05.2008
Skills
- Customer Service
- Fabric Treatment
- Engine Cleaning
- Work Planning
- Power Equipment Operation
- Vehicle Inspection
- Exterior Waxing
- Automotive Detailing
- Stain Removal
- Hand Tools
- Telephone Etiquette
- Sales Techniques
- Showroom Maintenance
- Strategic Planning
- Relationship Building
- Safety Inspections
- Interior and Exterior Cleaning
- Quality Control Analysis
- Schedule Management
- Cost Control
- Brand Management
- Staff Management
- Revenue Forecasting
- Employee Development
- Business Development
- Human Resources Management
- Budget Management
- Fiscal Management
- Emergency Response
- Project Planning
- Business Administration
- Process Improvement
- Goal Setting
- Teamwork and Collaboration
- Interpersonal Relations
- Performance Tracking and Evaluation
- Team Development
- Onboarding and Orientation
- Scheduling and Coordinating
- Staff Development
- Computer Skills
- Team Leadership
- Shift Scheduling
- Professional and Courteous
- Schedule Oversight
- Preventive Maintenance
- Good Judgment
- Performance Reviewing
- Training and Development
- Technical Proficiency
- Hiring and Training
- Administration and Reporting
- Financial Management
- Business Planning
- Staff Training
- MS Office
- Task Delegation
- Negotiation
- Employee Coaching and Mentoring
- Budget Administration
- Documentation and Reporting
- Performance Evaluations
- Lead Generation
- Problem Resolution
- Negotiation and Conflict Resolution
- Needs Assessment
- Managing Operations and Efficiency
- Decision-Making
- Customer Relationship Management
- Work Planning and Prioritization
- Business Analysis and Reporting
- Idea Development and Brainstorming
Timeline
Car Detailing Manager
The Experience Hand Car Wash & Detail LLC
2014.02 - Current
Dental Assistant
Cass Ave Dental Group
2006.06 - 2013.09
Bachelor of Arts - Business Marketing
Harris Stowe University
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