Summary
Overview
Work History
Education
Skills
Timeline
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Roger Lacroix

Terrace,B.C.

Summary

Dynamic Professional Photographer and former Hotel Clerk at Accent Inns, adept in wedding photography and customer service. Leveraged lighting techniques and professionalism to enhance client satisfaction and expand business clientele. Demonstrated adaptability by streamlining photo editing processes, achieving a significant improvement in efficiency. Excelled in client communication, ensuring high-quality project outcomes and fostering positive relationships. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

25
25
years of professional experience

Work History

Professional Photographer

Self-employeed
09.2005 - Current
  • Digitally edited photos to enhance appearance.
  • Optimized studio lighting setups to achieve desired visual effects for diverse photoshoots.
  • Conducted pre-production meetings with clients to establish goals and expectations for each project.
  • Mastered various photography techniques, consistently producing visually stunning images.
  • Streamlined photo editing process, improving turnaround time and overall efficiency.
  • Enhanced client satisfaction by delivering high-quality photographs for various events and projects.
  • Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
  • Spearheaded on-location shoots, ensuring seamless coordination of equipment and personnel logistics.
  • Expanded business clientele through professional networking and exceptional customer service.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Planned and prepared for on-location and studio shoots.

Hotel Clerk/Night Auditor

Accent Inns
09.1999 - 08.2005
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
  • Fostered positive relationships with local businesses to create mutually beneficial partnerships that enhanced the overall guest experience.
  • Ensured a welcoming atmosphere for guests by maintaining a clean, well-presented front desk area at all times.
  • Contributed to a positive work environment by consistently maintaining a professional demeanor and collaborating effectively with team members.
  • Assisted in training new team members, fostering a collaborative work environment and consistent service standards.
  • Boosted reservation accuracy with diligent attention to details during booking processes.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Collected room deposits, fees, and payments.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Education

High School Diploma -

St.Pat's College High School
Ottawa.Ont.

Skills

  • Wedding Photography

  • Client Communication

  • Lighting techniques

  • Professionalism and Ethics

  • Continual Learning

  • Event coverage

  • Digital Photography

  • Photo editing

  • Photo products

  • Customer Service

  • Attention to Detail

  • Problem-solving abilities

  • Reliability

  • Critical Thinking

    • Adaptability and Flexibility

    Active Listening

Timeline

Professional Photographer

Self-employeed
09.2005 - Current

Hotel Clerk/Night Auditor

Accent Inns
09.1999 - 08.2005

High School Diploma -

St.Pat's College High School

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Roger Lacroix