Summary
Work History
Skills
Overview
Timeline
Education
Generic

Raymond Lawrence

Customer Service Representative
Waukon,IA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Customer Service Representative

Radius Global Solutions
Waukon, IA
05.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Inbound Sales Representative

Triton Technologies
Phoenix, AZ
01.2017 - 03.2022
  • Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced the customer experience by providing personalized solutions tailored to individual needs.
  • Managed high call volume efficiently, maintaining a professional demeanor under pressure.
  • Utilized CRM software for accurate tracking of client interactions, supporting data-driven decisionmaking.
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.

Appointment Setter

Desert Valley Aire Inc
Phoenix, AZ
03.2010 - 12.2017
  • Increased appointment setting success by developing targeted call lists based on potential client needs.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
  • Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.

Outbound Sales Call Center Agent

Express Information Systems
Phoenix, AZ
01.2009 - 02.2010
  • Increased customer satisfaction by promptly addressing concerns and providing accurate product information.
  • Exceeded sales quotas consistently through effective lead generation and persuasive communication skills.
  • Collaborated with cross-functional teams to ensure seamless transitions during the post-sales phase for customers.
  • Enhanced overall company reputation by delivering exceptional customer service experiences in each interaction.
  • Identified new opportunities for upselling by staying informed of the latest industry trends and product offerings.

Skills

  • Customer Relations
  • Active Listening
  • Credit Card Payment Processing
  • Call Center Operations
  • Lead Generation
  • Product Promotion
  • Critical Thinking
  • Closing Sales
  • CRM Software
  • Order Processing
  • Sales Quota Achievement

Overview

1
1

15 Years Experience in call center sales and customer service.

Timeline

Customer Service Representative

Radius Global Solutions
05.2022 - Current

Inbound Sales Representative

Triton Technologies
01.2017 - 03.2022

Appointment Setter

Desert Valley Aire Inc
03.2010 - 12.2017

Outbound Sales Call Center Agent

Express Information Systems
01.2009 - 02.2010

No Degree -

Oxnard College
01.1982 - 05.1983

GED -

Ventura Adult Education
01.1981 - 05.1981

Education

GED -

Ventura Adult Education
Ventura, CA
01.1981 - 05.1981

No Degree -

Oxnard College
Oxnard, CA
01.1982 - 05.1983

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Raymond LawrenceCustomer Service Representative