Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roger Ledford

Boca Raton

Summary

With experience in communication, conflict resolution, and managing diverse groups, I bring skills honed from an 8-year career as a flight attendant and as an Economic Self-Sufficiency Specialist. My background in creating organized, positive environments and adapting to change prepares me to excel as an elementary school teacher.

Overview

16
16
years of professional experience
1
1
Certification

Work History

DoorDash Driver

DoorDash
04.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Supervisor/Ass. Manager

Bedner’s Farm Fresh Market
04.2019 - 08.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Flight Attendant

SkyWest Airlines
06.2010 - 01.2018
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
  • Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
  • Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
  • Trained new flight attendants, equipping them with skills needed to maintain high service standards.
  • Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
  • Assured timely departures by efficiently completing all pre-boarding tasks.
  • Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
  • Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.

Economic Self-Sufficiency Specialists

Florida Department of Children & Families
05.2009 - 05.2010
  • Fostered a supportive environment for clients by exhibiting empathy, understanding their unique challenges, and offering appropriate solutions.
  • Enhanced client self-sufficiency by conducting comprehensive assessments and creating tailored action plans.
  • Navigated complex regulations governing public benefits programs to ensure compliance while advocating for clients'' best interests.
  • Conducted thorough eligibility reviews for public assistance programs, ensuring accurate benefit disbursement.
  • Maintained accurate and up-to-date case records, adhering to confidentiality guidelines and regulatory requirements.
  • Streamlined processes for better case management, resulting in improved efficiency and client outcomes.
  • Determined correct services and program resources for individual needs.
  • Looked for signs of fraud and reported cases to fraud coordinator and investigators.
  • Collected and analyzed personal and financial information to make appropriate determinations.
  • Developed and maintained accurate records of programs and services.

Education

Bachelor’s Of Arts - Sociology

Florida Atlantic University
Boca Raton, FL
12.2007

Skills

  • Verbal and written communication
  • Public Speaking
  • Customer Service
  • Emergency Situations Management
  • Issue Resolution
  • Conflict Mediation
  • Training and coaching
  • Team Collaboration
  • Multitasking Abilities
  • Time Management
  • Team Leadership
  • Training and Development
  • New Hire Coaching
  • Task Prioritization
  • Problem-solving abilities
  • Reliability
  • Effective Communication
  • Adaptability and Flexibility
  • First Aid
  • Reliability and punctuality
  • Professional Appearance
  • Leadership Qualities
  • Cultural Awareness
  • Emergency Response Coordination

Certification

• FTCE/FELE Pre-K - 3 Developmental Knowledge, Language Arts & Reading, Mathematics, Science.


• STEDI.org Subtitute Teacher SubSkills Certificate Sub Diploma


• U.S. Department of Transportation & Federal Aviation Administration Flight Attendant Certificate #3521898

Timeline

DoorDash Driver

DoorDash
04.2024 - Current

Supervisor/Ass. Manager

Bedner’s Farm Fresh Market
04.2019 - 08.2022

Flight Attendant

SkyWest Airlines
06.2010 - 01.2018

Economic Self-Sufficiency Specialists

Florida Department of Children & Families
05.2009 - 05.2010

Bachelor’s Of Arts - Sociology

Florida Atlantic University

Similar Profiles

CREATE PROFILE
Roger Ledford