Roger Lema Estrada
Elmhurst,NY
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Moa Coffee
12.2023 - 07.2024
- Improved team productivity by implementing efficient scheduling and task delegation.
- Streamlined operational processes for increased efficiency and reduced waste.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Supervisor/Barista Shift Lead
La Boulangerie De Francois
07.2022 - 12.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Served customers quickly and efficiently and created strategies to prevent delays.
Supervisor/ AGM
Le Botaniste
02.2019 - 05.2022
- Evaluated employee performance and coached and trained to improve weak areas.
- Boosted team performance by developing customer service training materials and conducting service training.
- Opened and closed storefront according to checklists, making sure everything was up to standard.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High school diploma -
Satellite Academy High School
NY, NY06.2017
Skills
- Catering
- Food Service
- Restaurant Experience
- Cash Handling
- Goal-Oriented
- Detail-Oriented
- Store Management Experience
- Safe Food Handling
Certification
Food Handler Certification
Timeline
Shift Lead Manager
Moa Coffee
12.2023 - 07.2024
Supervisor/Barista Shift Lead
La Boulangerie De Francois
07.2022 - 12.2023
Supervisor/ AGM
Le Botaniste
02.2019 - 05.2022
High school diploma -
Satellite Academy High School
Food Handler Certification
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