Roger Lowe
Castro Valley,CA
Summary
Accomplished Operations Manager with a proven track record at SouthWest Patrol, enhancing operational efficiency and employee performance. Expert in operations management and interpersonal communication, I led significant improvements in customer service and staff training. Achieved a notable increase in accountability and performance outcomes through strategic leadership and workforce management.
Practical knowledge of patrol procedures and safety policy.
Overview
25
25
years of professional experience
Work History
NorCal Operations Manager
SouthWest Patrol
04.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Senior Patrol Agent
Duke Security
04.2021 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Facilitated training sessions for new agents, elevating overall team performance.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
Patrol Agent III
Bay Alarm
06.2008 - 04.2021
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Facilitated training sessions for new agents, elevating overall team performance.
- Conducted regular performance reviews with team members to identify areas for development.
Police Officer
Oakland Police Department
06.2007 - 05.2008
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Conducted preliminary investigations at scenes of major crimes.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Provided testimony in court proceedings.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored traffic violations, issuing citations as necessary.
- Handled citation and traffic violation paperwork.
Patrol Agent
Bay Alarm
02.2000 - 06.2007
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Education
No Degree - General Education
Peralta College
Oakland, CANo Degree - Administration of Justice
DVC And LMC College
12-1999
High School Diploma -
Skyline Highschool
Oakland, CA06-1983
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Training
- Operations Oversight
- Policies and procedures implementation
- MS Office
- Interpersonal Communication
- Client Relationships
- Schedule Management
- Workforce Management
Timeline
NorCal Operations Manager
SouthWest Patrol
04.2022 - Current
Senior Patrol Agent
Duke Security
04.2021 - Current
Patrol Agent III
Bay Alarm
06.2008 - 04.2021
Police Officer
Oakland Police Department
06.2007 - 05.2008
Patrol Agent
Bay Alarm
02.2000 - 06.2007
No Degree - General Education
Peralta College
No Degree - Administration of Justice
DVC And LMC College
High School Diploma -
Skyline Highschool
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