Roger Manning

As Director of Maintenance, I am responsible for the supervision and management of approximately 150 properties across 6 states including Florida, Texas, Oklahoma, Arizona, Arkansas, and Colorado. I am tasked with supporting each property and that they are running smoothly and efficiently, and that any maintenance issues are swiftly addressed and resolved.

To effectively manage such a large portfolio, I lead a team of four Regional Maintenance Managers, each of whom is responsible for overseeing their own assigned properties. This includes ensuring that all necessary repairs and maintenance are carried out in a timely manner, as well as supporting any renovations or improvement projects.

I am also in charge of staying up-to-date with any changes in laws or statutes that may affect our properties or their maintenance. This includes informing my team of these changes, as well as providing guidance on how to comply with them.

In addition to these duties, I also assist with annual budgeting, ensuring that all properties are up to date with pricing and forecasting. This includes working with property owners and managers to develop and implement cost-effective strategies for property maintenance improvement.

Moreover, I provide boot camps for my team, offering training to enhance their skills and knowledge of budgeting and hands-on training for properties. I also provide a company playbook, which serves as a comprehensive outline for annual budgeting wish.

Overall, my role is to ensure that all properties under my management are well-maintained and operating efficiently and that my team is equipped with the knowledge and resources they need to succeed.

• In my current role I oversee companywide maintenance and operations on 15,000+ units in GA, FL, and HI
• Overseeing owned assets to include Conventional, Student Housing, Active Adult, and Build to Rent/SFR
• Responsibilities include but not limited to asset support with development, property inspections, auditing, and Due Diligence oversight
• Build and support client relations and construction management
• Ensure the use and implementation of maintenance protocols, SOP's, and preventative maintenance programs
• Provide training and continuous education for maintenance teams and leaders.

• In this roll I performed interviews and vetted all pros to include painters, cleaners, carpet cleaners, resurface techs, and maintenance techs to perform unit turns for the apartment industry
• Oversee the Atlanta territory by visiting properties to randomly check the quality of work and satisfaction of services provided
• Maintain client relationships with excellent communication and performance.

• New construction mid-rise community that required strong abilities to perform unit acceptance from construction as they became available with an emphasis in quality assurance
• Successfully maintained and leased up property while organizing and setting up the shop to meet all necessary standards
• Earned the award of Service Manager of the year

• New construction lease up of a mid-rise community for a national client
• Responsible for QA and accepting of units and amenities as released by construction
• Successfully completed setup of maintenance shop including any OSHA requirements necessary
• Able to communicate with contractors with regards to warranty information
• Approached by Regional Maintenance Management to take part in the forthcoming of the "Rising Star Program".

• Managed and supervised staff and vendors to support a high level of customer satisfaction and client relations on a smaller mid-rise community that was converted from condos to apartment living
• Performed routine preventative maintenance of interior and exterior of property while maintaining work orders, scheduling repairs, and budget control.

• Supervised contractors and subcontractors for Renovation of interior and exterior projects
• Responsible for scheduling contract renovations and supervising maintenance staff
• Maintained a high level of professionalism and customer satisfaction with service requests
• Performed routine maintenance and safety checks throughout the property.