Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Languages
Timeline
Generic

Roger Martinez

Bronx,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Driver

Fresh Direct
09.2023 - Current
  • Deliver 15-25 packages with variety of items to different addresses through different routes
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Inform customers about new products and services
  • Delivered goods and products to customer on time and in excellent condition.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Site Operations Manager

CTM Group Inc
09.2022 - 09.2023
  • Handle financial accounts, oversee inventory management tasks, store supplies and front-end operations
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Maintain knowledge of all products and services to correct malfunctions.
  • Mentored 5+ junior team members, fostering professional development and career advancement opportunities within company.
  • Leveraged data-driven insights to make informed decisions about resource allocation and process improvements.
  • Managed budgets and resources, leading to cost-effective operations without compromising quality.
  • Enhanced site efficiency by streamlining operations and implementing new processes.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Supervisor/Inspector

Kalahari Resorts
08.2016 - 09.2019
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Last line of defense to assure guests would receive room that is clean, detailed, and exceeds expectations
  • Communicated with management to effectively complete tasks at appropriate hour.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Solicited customer feedback to identify and improve on areas of weakness.

Education

General Education Development Diploma -

Lehman College of The City University of New York
The Bronx, NY
01.2014

Skills

  • Fluent in Spanish (Speaking, reading & writing)
  • Experienced with Microsoft Office, Word, Excel and PowerPoint
  • Strong organizational, planning and communication skills
  • Time Management
  • Valid Driver's License
  • Customer Service
  • Punctual and Reliable

Accomplishments

  • Supervised team of five staff members.
  • Achieved $11,000 weekly mark through organization and effective leadership with accuracy and efficiency.

Awards

  • Consistently received positive feedback from customers resulting in repeat business and increased revenue within two months


Languages

Spanish
Native or Bilingual

Timeline

Driver

Fresh Direct
09.2023 - Current

Site Operations Manager

CTM Group Inc
09.2022 - 09.2023

Supervisor/Inspector

Kalahari Resorts
08.2016 - 09.2019

General Education Development Diploma -

Lehman College of The City University of New York

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Roger Martinez