Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Roger Matos

Sanford,FL

Summary

Dynamic Acquisition Specialist with a proven track record at Autonation Toyota Winter Park, excelling in pricing negotiation and customer service. Enhanced vehicle acquisition processes, securing high-quality inventory while fostering collaboration across teams. Bilingual and adept at multitasking, I consistently deliver exceptional results in fast-paced environments.


Professional sales consultant. Proven ability to build strong customer relationships and drive sales performance. Skilled in product knowledge, negotiation, and customer service. Known for team collaboration, adaptability, and achieving sales targets. Reliable and effective in responding to changing market demands.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Acquisition Specialist

Autonation Toyota Winter Park
04.2023 - Current
  • Conducted market research to stay informed on industry trends, ensuring the company remained competitive in its vehicle offerings.
  • Improved vehicle acquisition processes by direct negotiation with vehicle owners.
  • Secured high-quality vehicles at competitive prices by effectively communicating with our customer database.
  • Collaborated with sales teams to align vehicle acquisitions with customer demand patterns, maximizing revenue potential.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained accurate documentation throughout the acquisition process, adhering to legal requirements and minimizing risk exposure for the company.
  • Streamlined communication channels between departments involved in vehicle acquisitions, increasing overall organizational efficiency.
  • Analyzed financial data to make informed decisions regarding vehicle purchases.

Sales Associate

Autonation Toyota Winter Park
04.2019 - 04.2023
  • Established trust with potential buyers by offering transparent pricing information and addressing any concerns or objections tactfully.
  • Optimized CRM utilization, consistently updating customer records and tracking interactions to enhance overall sales process efficiency.
  • Increased customer satisfaction by providing personalized vehicle recommendations based on individual needs and preferences.
  • Collaborated with finance department to efficiently secure competitive financing options for clients, resulting in higher closing rates.
  • Conducted thorough follow-up communication after-sales, ensuring complete satisfaction addressing additional questions or concerns.
  • Coordinated test drives scheduling appointments matching interested buyers appropriate models their desired specifications.
  • Assisted in resolving customer complaints alongside management teams promptly effectively address any issues or concerns.
  • Continuously expanded product knowledge through training sessions, webinars, and industry research to become a trusted resource for clients.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Prepared purchased vehicles and completed final delivery checks.

Sales Executive & Lease Professional

Greenway Auto Group
03.2015 - 04.2019
  • Acquired high level certifications in auto sales by The Cardone Group, Kia Motors, FCA (Fiat, Chrysler Automotive) and Alfa Romeo USA.
  • Learned how to maximize sales process starting in the meet and greet until the closing.
  • Great experience in human relations.
  • Full time team worker.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Contributed to team objectives in fast-paced environment.

Sales Consultant

YourCar Orlando
02.2014 - 03.2015
  • Sell cars from local auctions.
  • Inventory control and manage every information published in advertising companies.
  • Credit approval to costumer using banks such as Go Financial and Credit Acceptance.
  • Personal customer service from the beginning to end of the sale.

Owner

Importmold, SRL,
12.2005 - 02.2014
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • In charge of planning sales policies, designing strategic alliances with customers, and schemes of expanding existing product portfolio.
  • Managed every international and local purchase of goods, with designs that made an impact in the market.
  • Lead a great team of work to place the company in one of the most important art supply in the DR.

Education

BBA - Business Administration

Universidad Iberoamericana
Santo Domingo, Dominican Republic
07-1998

High School Diploma -

Barbara Ann Roseller Academy
Cupey, Puerto Rico
05-1992

Skills

  • Due diligence execution
  • Valuation techniques
  • Purchasing
  • Pricing negotiation
  • Teamwork and collaboration
  • Multitasking
  • Bilingual in [Spanish]
  • Computer proficient
  • Quick learner
  • Customer service

Certification

  • Sales Professional Certificate, Alfa Romeo USA - 2018
  • Sales Professional Certificate, FCA (Fiat Chrysler Automotive) - 2017
  • Fundamentals of Selling, Cardone University - 2016
  • Road To The Sale, Cardone University - 2016
  • Internet Lead Response, Cardone University - 2016
  • Sales Professional Certificate, Kia Motors - 2015

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Acquisition Specialist

Autonation Toyota Winter Park
04.2023 - Current

Sales Associate

Autonation Toyota Winter Park
04.2019 - 04.2023

Sales Executive & Lease Professional

Greenway Auto Group
03.2015 - 04.2019

Sales Consultant

YourCar Orlando
02.2014 - 03.2015

Owner

Importmold, SRL,
12.2005 - 02.2014

BBA - Business Administration

Universidad Iberoamericana

High School Diploma -

Barbara Ann Roseller Academy

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Roger Matos