Roger McDonald
Waco,TX
Summary
Proven maintenance expert with a robust background at TDIndustries, adept in electrical repair and showcasing exceptional problem-solving abilities. Elevated tenant satisfaction through proactive facility upkeep and efficient emergency response. Excelled in mentoring, fostering a team-oriented environment. Renowned for reliability and adaptability, consistently improving operational efficiency and safety.
Overview
28
28
years of professional experience
Work History
Building Maintenance Worker
TDIndustries
06.2015 - Current
- Installed new locks, door handles, and door closers.
- Responded to after-hours maintenance emergencies as needed, providing prompt and effective solutions to minimize impact on tenants.
- Improved building safety by conducting regular inspections and addressing potential hazards promptly.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
- Managed inventory of tools, equipment, and supplies necessary for routine maintenance tasks while minimizing waste or excess spending.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Provided training to new hires on proper maintenance procedures, fostering teamwork among the staff members.
- Enhanced tenant satisfaction by providing timely and efficient maintenance services for various building systems.
- Reduced downtime of essential equipment through proactive preventative maintenance tasks.
- Enhanced building safety by conducting routine inspections for potential hazards and addressing them promptly.
- Achieved high levels of tenant satisfaction by responding quickly to maintenance requests and concerns.
- Coordinated with vendors for timely completion of major repairs and renovations, minimizing disruption to building operations.
- Maintained building aesthetics, performing regular painting and repair work to enhance visual appeal.
- Facilitated seamless communication between maintenance team and management, reporting on progress and challenges.
- Improved energy efficiency, implementing green initiatives and upgrading lighting systems to LED.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Manager on Duty
Pizza Inn
04.1997 - 06.2015
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
GED -
Gulf Coast Trade School
New Waverly, TXSkills
- Plumbing
- Painting
- Fixtures
- Scaffolding
- Building upkeep
- Hand and power tool use
- Drywall Repair
- Cleaning and sanitizing
- Maintenance recordkeeping
- Lighting fixture maintenance
- Problem-solving abilities
- Multitasking
- Reliability
- Facility Upkeep
- Work order completion
- Troubleshooting skills
- Electrical repair
- Hand-Eye Coordination
- Computer Literacy
- Professionalism
- Blueprint Reading
- Time management abilities
- Physical Stamina
- Inventory Management
- Adaptability
- Basic Carpentry
- Order parts
- Cleaning
Timeline
Building Maintenance Worker
TDIndustries
06.2015 - Current
Manager on Duty
Pizza Inn
04.1997 - 06.2015
GED -
Gulf Coast Trade School
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