Roger Melendez

Work History

T-Mobile

Wasco, CA

04.2022 - Current

Oversee daily operations of T-Mobile retail store, ensuring excellent customer service and sales performance.
Lead and motivate team of sales associates to achieve and exceed sales targets and KPIs.
Train and develop staff on product knowledge, sales techniques, and customer service skills.
Manage inventory levels and ensure accurate stock levels to meet customer demand.
Implement and enforce company policies and procedures to maintain safe and productive work environment.
Analyze sales data and develop strategies to drive revenue growth and improve store performance.
Conduct performance evaluations and provide feedback and coaching to staff for continuous improvement.
Maintain store appearance and merchandising standards to showcase T-Mobile products effectively.

Unified Global Solutions

Fresno, CA

03.2021 - 04.2022

Converted warm leads to new customers through first contact close execution
Analyzed businesses communication structure to identify pain points, areas of opportunity, and creative ways products and services can add value
Performed business presentations in front of CEOs, presidents, and board of directors
Utilized CRM to manage leads, opportunities, and customer base
Built key relationships with operations, finance, and project management to optimize business synergy and streamline production
Consistently sold 50% above expected quota every week
Broke record for most amount of deals closed in one week and closed deal with highest monthly recurring revenue in company's history

T-Mobile

Bakersfield, CA

01.2019 - 03.2021

Modeled effective leadership to gain commitment to store goals and training to exceed industry standards
Acted as in-store sales coach by maintaining strong presence on floor to develop team and increase revenue
Drove store performance and growth by focusing on team skill development and core competencies that would help sales reps be successful in attaining their goals, advance their career, and be happy with their work experience
Cultivated positive and uplifting culture to provide customers and employees with both outstanding experiences and warm and friendly environment
Identified opportunities and inconsistencies and implemented solutions to successfully achieve company goals
Managed store operations such as reduced shrink, maintain healthy store inventory, efficient work scheduling, and positioned store to perform in accordance with budget
Led top 100 high volume store in whole nation

T-Mobile

Bakersfield, CA

11.2015 - 01.2019

Demonstrated strong sales techniques by asking questions to discover customer's needs and positioned products and services that would right fit them
Delivered stellar sales demonstrations that would effectively communicate how features would personally benefit customer's lifestyle
Followed up with all customers after store visit to ensure customer satisfaction and identify any immediate help
Trained and mentored peer sales representatives
Implemented brand marketing and sales campaigns
Consistently ranked top of entire market in all metrics including growth, revenue, and customer satisfaction. #1 out of 80 sales representatives 6 months consecutively and top 5 throughout entire duration as sales representative